Enhanced Operations Services Technical Expert

SAP SE; San Pedro Garza García; Presencial; MXN 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

SAP SE is seeking an Enhanced Operations Services Technical Expert in San Pedro Garza García, Mexico. The role focuses on technical preparation for complex customer activities, proactive service request safeguarding, and innovative SAP-based solutions across Hana/Sybase environments.

Ideal candidates bring 10+ years in IT with SAP expertise, strong Linux background, and PM skills. Collaboration with global teams and product development is essential for roadmap and fixes.

Formación

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Technology.
• 10+ years of experience in the IT industry with a focus on SAP technology (Basis).
• Minimum of 8 years in a technical role, with SAP products on SAP Hana/Sybase.
• Advanced technical background in Linux-based server operating systems.
• Experience with AI tools would be an added advantage.
• Project Management skills to efficiently handle customer projects and resolve issues.

Responsabilidades

• Provide technical preparation for complex customer activities and maintain maintenance plans.
• Proactively safeguard service requests for EOS customers.
• Understand customer goals and challenges to propose innovative solutions.
• Serve as the technical planning and preparation contact for EOS landscapes.
• Coordinate with EOS Service Delivery specialists for services using DMM and CSMP.
• Collaborate with Product Development for roadmap, features, and fixes.
• Lead cross-cultural teams and manage customer escalations.
• Communicate effectively in English; operate in a 24/7 global team.

Conocimientos

SAP Netweaver

Linux

Open Text

Hyperscales

English

Educación

Bachelor’s degree in Computer Science or related

Herramientas

SAP HANA/Sybase

Web Dispatcher

Convergent Charging

Descripción del empleo

Enhanced Operations Services Technical Expert

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you will do

• EOS Technical Expert (ETE) is responsible for technical preparation for complex critical activities for the customers, works closely with the SDS in terms of planning of customer specific maintenance plan
• ETE is responsible for proactive safeguarding of service requests for EOS customers
• Posses a comprehensive understanding of the customer’s business , goals, and challenges to offer innovative solutions and recommendations.
• Serve as a technical point for all the technical planning and preparations for the EOS customer landscape.
• ETE acts as the primary contact with the EOS Service Delivery specialists for the services using DMM and CSMP
• Solid hand‑on experience with SAP technologies like SAP Netweaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, Open Text, etc
• Sound knowledge of Hyperscales, networks, and virtual technologies and Products (SAP certification preferred)
• Proven ability to manage operational tasks, handle customer escalations and drive process improvements.
• Ability to thrive in a high pressure environment and consistently add value to customer and the organization.
• Extensive experience in collaboration with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution oriented thinking
• Excellent written and verbal communication skills in English.
• Global team working 24/7 model with following sun approach.

What you bring

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Technology
• 10+ years of experience in the IT industry, with a primary focus on SAP technology ( Basis)
• Minimum of 8 years in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP Hana/ Sybase
• Advanced technical background in Linux-based server operating systems
• Experience with AI tools would be an added advantage
• Project Management skills to efficiently handle customer projects and resolve issues would be desirable skill

Meet your team

Enhanced Operation Services with a Global Cloud operations specialized in delivering customized solutions for Large Enterprise clients, focusing on enhancing their overall experience. We are looking for experience Basis consultants in SAP Netweaver and Non-netweaver solutions with strong domain knowledge and experience in databases- Hana and Sybase

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Location: San Pedro Garza García, Nuevo Léon, MX, 66265

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