Engineer - Support

Optiva; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Support Engineer to provide software support for telecom systems. The role requires 2-3 years of relevant experience, proficiency in Linux/Unix, and excellent problem-solving skills. Candidates should be fluent in English and ready for emergency call rotations. This is a fully remote position offering a dynamic work environment focused on customer success.

Formación

• 2-3 years experience in a telco technical role - preferably in Support/Managed Services.
• Proficiency in Linux/Unix platforms administration.
• Ability to communicate confidently with highly technical customers.

Responsabilidades

• Take ownership of support incidents and resolve them using available resources.
• Improve the quality of your work based on feedback from ticket reviews.
• Take emergency call rotations every few weeks, where 24/7 availability is required.

Conocimientos

Fluent in English (written and spoken)

Excellent problem solving and troubleshooting skills

Ability to take emergency shifts every few weeks

Customer advocacy and empathy

Educación

Degree in Computer Science or Engineering

Herramientas

Linux

Unix

Oracle DB

MySQL

Postgres

SQL Server

Descripción del empleo

Overview

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.

We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for Support Engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position.

NOTE: Support Engineer position also assumes candidates being ready to take emergency call rotations every few weeks, where 24/7 availability is required

• Take ownership of support incidents and use all available resources and knowledge to resolve them

• Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets

• Take emergency call rotations every few weeks, where 24/7 availability is required

Eligibility criteria

• 2-3 years experience in a telco technical role - preferably in Support/Managed Services

• Fluent in English (written and spoken)

• Proficiency Linux/Unix platforms administration

• Excellent problem solving and troubleshooting skills

• Degree in Computer Science or Engineering

• Ability to take emergency shifts every few weeks

Technical Skills required

• Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills (Oracle DB, MySQL, Postgres, SQL Server)

• Familiarity with HP server remote administration and/or Dell/EMC storage devices is a plus

• Familiarity with telecommunications protocol standards (especially Diameter and SS7/SIGTRAN) is a big plus

• Familiarity with telecom BSS products is big plus

• Shell script writing for simple tasks/debugging is a big plusnce with, Infrastructure Virtualization software like Vmware vSphere or Oracle VM Server.

Soft Skills required

• Ability to communicate confidently with highly technical customers using perfect written and spoken English

• Customer advocacy, empathy and keen attention to detail

• Knowledge base article and playbook preparation for building up team reference documentation