Engineer, Collaboration Tools (MS Teams, Slack, G Workspace, Co-pilot)

Warner Media, LLC.; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un ingeniero de herramientas de colaboración para optimizar y mantener plataformas de trabajo en la nube. Este rol es crucial para mejorar la eficiencia y la innovación mediante la integración de tecnologías de inteligencia artificial. Los candidatos ideales tendrán experiencia en soporte técnico, herramientas de colaboración como Google Workspace y un enfoque en la resolución de problemas. Si te apasiona la tecnología y deseas contribuir a un entorno dinámico, esta es una oportunidad emocionante para crecer y marcar la diferencia en un equipo diverso y colaborativo.

Formación

• 3+ años de experiencia en soporte técnico con enfoque en herramientas de colaboración.
• Conocimientos en tecnologías AI aplicadas a herramientas de colaboración.

Responsabilidades

• Proporcionar soporte de primera línea para herramientas de colaboración.
• Diagnosticar y resolver problemas técnicos relacionados con herramientas de trabajo.

Conocimientos

Soporte técnico

Resolución de problemas

Comunicación interpersonal

Conocimientos en herramientas de colaboración

Conocimientos en AI

Educación

Licenciatura en Ciencias de la Computación

Licenciatura en Tecnología de la Información

Herramientas

Google Workspace

Slack

MS Teams

Azure

REST API

Descripción del empleo

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role:

The Engineer, Collaboration Tools focuses on supporting and enhancing multiple cloud-based workflow tools, file sharing tools, design tools, chat tools, and other collaboration platforms, including Google Workspace and similar solutions. A key emphasis will be on integrating and leveraging AI to drive efficiency and innovation.

Your Role Accountabilities:

1. Provide first-line support for all collaboration tools, responding promptly to user inquiries and technical issues.
2. Diagnose and resolve technical problems related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
3. Utilize AI-driven diagnostics and troubleshooting tools to enhance problem resolution efficiency.
4. Collaborate with IT teams and vendors to escalate and resolve complex issues, ensuring minimal disruption to users.
5. Configure and maintain collaboration tools to meet the needs of various departments and teams.
6. Optimize tool settings and integrations to enhance user experience and productivity.
7. Implement AI-based optimizations to improve tool performance and user satisfaction.
8. Work with vendors and internal stakeholders to implement new features and updates.
9. Develop and deliver training sessions to ensure users are proficient in using collaboration tools effectively.
10. Create and maintain user guides, FAQs, and other documentation to support self-service learning.
11. Stay up-to-date with the latest features and best practices for collaboration tools, sharing knowledge with the organization.
12. Educate users on AI capabilities within the tools to maximize their benefits.
13. Act as a liaison between end-users and IT teams, facilitating communication and understanding of technical needs and solutions.
14. Participate in cross-functional projects to improve collaboration tools and related processes.
15. Communicate updates, changes, and best practices to users in a clear and concise manner.

Qualifications & Experiences:

1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. 3+ years of experience in a technical support or IT role, with a focus on collaboration tools.
3. Strong knowledge of file sharing, chat applications (Slack, MS Team etc.), Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
4. Experience with AI technologies and their application in collaboration tools.
5. Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues quickly.
6. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
7. Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.
8. Strong proficiency in Azure, including Functions, .NET, Vault and VS Code.
9. Strong proficiency in REST API calls and programming languages.

Not Required but preferred experience:

1. Certifications in relevant technologies (e.g., Google Workspace, AWS, etc.) are a plus.
2. Experience with cloud platforms such as AWS, Azure, or Google Cloud.
3. Familiarity with Agile development methodologies and practices.
4. Experience with scripting and automation tools is a plus.
5. Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
6. Familiarity with streaming and similar products/services.
7. Experience working in a national or global company.
8. Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI).
9. Comfortable in working in highly iterative and somewhat unstructured environment.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.