End User Technologies, Engineer

Clarios, LLC; San Pedro; Híbrido; MXN 1.032.000 - 1.547.000; Jornada completa

Descripción de la vacante

Clarios, LLC is seeking an End User Technologies (EUT) Engineer to secure and optimize endpoints across Windows, Android, iOS, and macOS, leveraging Intune and Azure technologies in a global enterprise.

You will lead L3 escalation, define strategy, automate via PowerShell, and collaborate with international teams to deliver secure, user-centric solutions that reduce risk and improve the digital workplace.

Formación

• Experience in endpoint engineering and enterprise device management.
• Strong proficiency in Microsoft Intune for enterprise management.
• Experience managing Windows 10/11 devices in a corporate environment.
• Excellent problem-solving and collaboration skills in international teams.

Responsabilidades

• Manage and optimize endpoints across Windows, Android, iOS, and macOS.
• Provide L3 technical troubleshooting and escalation support.
• Oversee full device lifecycle: provisioning, deployment, maintenance, refresh, decommissioning.
• Ensure security and compliance aligned with IT standards and policies.
• Identify automation opportunities (PowerShell) to improve efficiency.
• Define global strategy and multi-year roadmap for endpoint technologies.

Conocimientos

Endpoint engineering

Device management

Microsoft Intune

L3 support

Endpoint security

PowerShell automation

Automation & scripting

Strategy & roadmap

International collaboration

English communication

Herramientas

SOTI MobiControl

Azure Automation

Descripción del empleo

The Role

As an End User Technologies (EUT) Engineer, you ensure endpoint devices are secure, compliant, up to date, and reliably supported across the global organization. Leveraging deep expertise in MDM, Microsoft endpoint technologies, and the broader Microsoft ecosystem, you create strategy, direct management, and optimize a diverse endpoint landscape across Windows, Android, iOS, and macOS – while helping define and improve modern device and mobility management practices. You act as a Level 3 (L3) support expert / SME, providing advanced technical guidance and escalation support to Level 2 teams and Field IT colleagues across plants and office locations worldwide, and you drive continuous improvement through automation and innovation using tools such as PowerShell, Azure Automation, and other Azure-based services. Working in an international team environment, you deliver scalable, secure, and user‑centric endpoint solutions that support a high‑quality digital workplace experience – contributing directly to the stability, security, and continuous improvement of end‑user services at Clarios.

What You’ll Do (Impact Areas)

• Manage & optimize endpoints: manage and optimize endpoints using MDM tools, keeping Windows, Android, iOS, and macOS devices secure, up to date, and compliant with company policies, and guide the operations team members responsible for patching endpoints and delivering updates.
• Provide L3 support: deliver Level 3 technical troubleshooting and escalation support for complex endpoint and mobility issues — minimizing downtime and supporting a high-quality user experience for L2 teams and Field IT worldwide.
• Own the device lifecycle: oversee the full device lifecycle — provisioning, deployment, maintenance, refresh, and decommissioning — for efficient asset management and minimal user disruption.
• Ensure security & compliance: keep endpoints meeting security and compliance requirements (encryption, patching, access controls) in line with IT standards and corporate policies, and partner with the cybersecurity team to align security strategies, support risk mitigation, and continuously improve endpoint security controls.
• Drive automation & improvement: identify and implement automation opportunities (including PowerShell-based solutions) and process improvements that increase service efficiency and improve the end‑user experience.
• Set strategy & roadmap (Plan & Build): define the global strategy and future‑state vision for endpoint technologies aligned to business objectives, security posture, and growth plans; help develop the multi‑year EUT roadmap (technology strategy, lifecycle, security, improvements, access governance); lead the design of scalable, secure, user‑centric endpoint solutions; define standards and patterns integrating EUT into user, manufacturing, application, and collaboration platforms; partner with Enterprise Architecture and Security on architectural, security, and regulatory alignment; ensure global scalability with room for regional and plant‑specific needs; and define modern OOBE solutions that simplify deployment and reduce user friction.
• Embed security & prepare for transition: embed security and compliance by design — not by exception — across all end‑user solutions, and ensure solutions are fully designed, documented, and ready for transition into Run organizations, with design governance, decision frameworks, and success measures for consistent execution.
• Collaborate globally: work with international IT teams to align endpoint management practices, share knowledge, and promote consistency across regions.

What Success Looks Like

Clear, executable roadmaps and strategies that align business priorities, security requirements, and user needs. Well‑architected solutions that transition smoothly into Run teams with minimal rework. Reduced long‑term risk through intentional, security‑centric design. Customer‑centric solutions and collaboration — knowing your customers and integrating them into the right technical solutions. Clarios values modeled through collaboration, accountability, and a high‑performing team culture.

Core Competencies

• Endpoint engineering and enterprise device management across Windows, Android, iOS, and macOS.
• Microsoft Intune and the broader Microsoft endpoint ecosystem, plus MDM platforms.
• Level 3 troubleshooting / SME support and full device lifecycle management.
• Endpoint security and compliance (encryption, patching, access controls) in partnership with cybersecurity.
• Automation with PowerShell, Azure Automation, and other Azure-based services.
• Strategy, roadmap, and scalable, user‑centric solution design.
• International collaboration and strong English communication.

What You Bring (Qualifications)

Required 5+ years of experience in endpoint engineering, end‑user computing, or enterprise device management — including hands‑on device management and troubleshooting in a corporate environment. Strong proficiency in Microsoft Intune for enterprise device management. Proven experience managing Windows 10 and Windows 11 devices in an enterprise environment. Solid understanding of end‑user hardware, software, and networking fundamentals. Experience working in international teams, with strong English communication skills and the ability to collaborate across cultures and functions. Strong problem‑solving and troubleshooting abilities, with a proactive and analytical mindset. Excellent organizational and time‑management skills, with the ability to manage priorities and drive multiple initiatives in a fast‑paced environment. High adaptability and a commitment to continuous learning, staying current on evolving end‑user technologies while driving improvements to the service.

Preferred / Advantageous Experience managing Android, iOS, and macOS devices. Familiarity with other MDM platforms, such as SOTI MobiControl. Strong PowerShell scripting and automation skills. Experience in manufacturing or industrial environments, particularly where endpoint requirements differ between office and operational settings. Experience with Lean or similar continuous improvement methodologies. Practical use of AI‑assisted tools to improve productivity, documentation, automation, or troubleshooting.

Equal Employment Opportunity

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non‑discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email [e-mail].

About Clarios

Clarios is the global leader in advanced, low‑voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best‑in‑class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network.

Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry.

You can find more information here (PDF).