End User Technologies, Engineer

Clarios, LLC; Monterrey; Presencial; MXN 520.000 - 900.000; Jornada completa

Descripción de la vacante

Clarios, LLC seeks an End User Technologies Engineer to optimize and secure Windows, Android, iOS, and macOS endpoints globally. You will lead L3 troubleshooting, manage full device lifecycles, and drive automation using PowerShell and Azure services within an international team. Strong Intune expertise is essential.

Based in Monterrey, the role emphasizes security, policy compliance, and scalable, user‑centric endpoint solutions aligned with enterprise standards and regional needs.

Formación

• 5+ years of experience in endpoint engineering or enterprise device management.
• Strong proficiency in Microsoft Intune.
• Experience managing Windows 10/11 devices in an enterprise.
• Experience working in international teams with English.
• Automation experience with PowerShell.

Responsabilidades

• Manage and optimize endpoints across Windows, Android, iOS, and macOS.
• Provide L3 support for endpoint and mobility issues.
• Oversee full device lifecycle from provisioning to decommissioning.
• Ensure endpoint security and compliance.
• Drive automation and define global strategy/roadmap.
• Collaborate with global IT teams.

Conocimientos

Microsoft Intune

MDM / EMM

PowerShell scripting

Azure Automation

Endpoint security

Troubleshooting (L3)

English communication

International collaboration

Educación

Bachelor's in Computer Science or related

Herramientas

SOTI MobiControl

Microsoft Intune

Azure AD

Descripción del empleo

The Role As an End User Technologies (EUT) Engineer, you ensure endpoint devices are secure, compliant, up to date, and reliably supported across the global organization. Leveraging deep expertise in MDM, Microsoft endpoint technologies, and the broader Microsoft ecosystem, you create strategy, direct management, and optimize a diverse endpoint landscape across Windows, Android, iOS, and macOS — while helping define and improve modern device and mobility management practices. You act as a Level 3 (L3) support expert / SME, providing advanced technical guidance and escalation support to Level 2 teams and Field IT colleagues across plants and office locations worldwide, and you drive continuous improvement through automation and innovation using tools such as PowerShell, Azure Automation, and other Azure-based services. Working in an international team environment, you deliver scalable, secure, and user-centric endpoint solutions that support a high-quality digital workplace experience — contributing directly to the stability, security, and continuous improvement of end‑user services at Clarios.

What You’ll Do (Impact Areas)

• Manage & optimize endpoints: manage and optimize endpoints using MDM tools, keeping Windows, Android, iOS, and macOS devices secure, up to date, and compliant with company policies, and guide the operations team members responsible for patching endpoints and delivering updates.
• Provide L3 support: deliver Level3 technical troubleshooting and escalation support for complex endpoint and mobility issues — minimizing downtime and supporting a high‑quality user experience for L2 teams and Field IT worldwide.
• Own the device lifecycle: oversee the full device lifecycle — provisioning, deployment, maintenance, refresh, and decommissioning — for efficient asset management and minimal user disruption.
• Ensure security & compliance: keep endpoints meeting security and compliance requirements (encryption, patching, access controls) in line with IT standards and corporate policies, and partner with the cybersecurity team to align security strategies, support risk mitigation, and continuously improve endpoint security controls.
• Drive automation & improvement: identify and implement automation opportunities (including PowerShell-based solutions) and process improvements that increase service efficiency and improve the end‑user experience.
• Set strategy & roadmap (Plan & Build): define the global strategy and future‑state vision for endpoint technologies aligned to business objectives, security posture, and growth plans; help develop the multi‑year EUT roadmap (technology strategy, lifecycle, security, improvements, access governance); lead the design of scalable, secure, user‑centric endpoint solutions; define standards and patterns integrating EUT into user, manufacturing, application, and collaboration platforms; partner with Enterprise Architecture and Security on architectural, security, and regulatory alignment; ensure global scalability with room for regional and plant‑specific needs; and define modern OOBE solutions that simplify deployment and reduce user friction.
• Embed security & prepare for transition: embed security and compliance by design — not by exception — across all end‑user solutions, and ensure solutions are fully designed, documented, and ready for transition into Run organizations, with design governance, decision frameworks, and success measures for consistent execution.
• Collaborate globally: work with international IT teams to align endpoint management practices, share knowledge, and promote consistency across regions.

What Success Looks Like

• Clear, executable roadmaps and strategies that align business priorities, security requirements, and user needs.
• Well‑architected solutions that transition smoothly into Run teams with minimal rework.
• Reduced long‑term risk through intentional, security‑centric design.
• Customer‑centric solutions and collaboration — knowing your customers and integrating them into the right technical solutions.
• Clarios values modeled through collaboration, accountability, and a high‑performing team culture.

Core Competencies

Endpoint engineering and enterprise device management across Windows, Android, iOS, and macOS. Microsoft Intune and the broader Microsoft endpoint ecosystem, plus MDM platforms. Level3 troubleshooting / SME support and full device lifecycle management. Endpoint security and compliance (encryption, patching, access controls) in partnership with cybersecurity. Automation with PowerShell, Azure Automation, and other Azure-based services. Strategy, roadmap, and scalable, user‑centric solution design. International collaboration and strong English communication.

What You Bring (Qualifications)

• Required: 5+ years of experience in endpoint engineering, end‑user computing, or enterprise device management — including hands‑on device management and troubleshooting in a corporate environment.
• Strong proficiency in Microsoft Intune for enterprise device management.
• Proven experience managing Windows10 and Windows11 devices in an enterprise environment.
• Solid understanding of end‑user hardware, software, and networking fundamentals.
• Experience working in international teams, with strong English communication skills and the ability to collaborate across cultures and functions.
• Strong problem‑solving and troubleshooting abilities, with a proactive and analytical mindset.
• Excellent organizational and time‑management skills, with the ability to manage priorities and drive multiple initiatives in a fast‑paced environment.
• High adaptability and a commitment to continuous learning, staying current on evolving end‑user technologies while driving improvements to the service.
• Preferred / Advantageous Experience: managing Android, iOS, and macOS devices. Familiarity with other MDM platforms, such as SOTI MobiControl.
• Strong PowerShell scripting and automation skills.
• Experience in manufacturing or industrial environments, particularly where endpoint requirements differ between office and operational settings.
• Experience with Lean or similar continuous improvement methodologies.
• Practical use of AI‑assisted tools to improve productivity, documentation, automation, or troubleshooting.

About Clarios

Clarios is the global leader in advanced, low‑voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best‑in‑class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network.

You can find more information here (PDF).

Equal Employment Opportunity

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non‑discrimination.