Employee Success Operations Associate Analyst

120 SFDC Mexico S. de R.L. de C.V.; Ciudad de México; On-site; MXN 350,000 - 550,000; Full time

Job summary

Salesforce, Inc. is seeking an Employee Data Analyst to support the Workday and onboarding data operations, ensuring accurate, confidential employee data and a superior employee experience across regions.

You will partner with HR teams to manage data integrity, perform audits, and drive process improvements while handling sensitive information with discretion and professional communication.

Qualifications

• 3–5 years of work experience in HR Data Management or HR operations.
• Experience with Workday or similar global HR systems.
• Strong understanding of data integrity and data privacy requirements.

Responsibilities

• Process Workday Self-Service transactions for employees.
• Audit global work authorisation and international transfers.
• Manage cases with adherence to turnaround times and CSAT targets.
• Handle data audits and ensure data quality across systems.
• Maintain and improve the employee data knowledge base and portals.
• Act as SME for worker data and global data standardisation.
• Collaborate with stakeholders to resolve issues and drive process improvements.
• Support testing for Workday upgrades and feature rollouts.

Skills

Workday

Data integrity

Data privacy

Communication

Excel

Project management

Customer service

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Employee Data Analyst is part of the Workday & Onboarding Data Operations team and provides operational support to employees across all regions, acts as a trusted partner for the business ensuring an amazing employee experience.

Candidate shall have strong organisational skills with a high attention to detail, outstanding time management and communication skills, commitment to exceptional customer support and the ability to build relationships at every level of the organisation. This person must be comfortable dealing with highly confidential matters.

Our ideal candidate enjoys working in a dynamic and high-growth environment and has experience dealing with employee data in HR Operations role supporting a variety of HR disciplines.

What You'll Actually Be Doing

• Process Manager Self-Service (MSS) for all kinds of transactions on Workday
• Audit Global work authorisation (GWA) for new hires and international transfers
• Case management - case triaging, adhering to TAT, meet CSAT expectations
• Contract management and Background Investigation Process management
• Identify and Perform data audits to ensure meeting clean data requirements
• Support our centralised knowledge base within our employee portal; identify and close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
• Maintain appropriate level of process, program, and policy knowledge in order to assist Employees and Managers
• Act as point of contact and subject matter expert (SME) for all things related to worker data, ensuring data integrity and global standardisation of key processes and transactions.
• Proactively identify process improvements and process redundancies, and collaborate towards an improved and more productive process that enhances the employee experience
• Participate in testing (UAT) for Workday upgrades and rollout of new features
• Own data integrity of all employee change transactions by following the outlined peer review/audit process
• Ensure compliance with audit requirements by completing work correctly and timely
• Provide excellent customer service to employees using our customer service portal by resolving Tier 2 queries
• Liaise effectively and collaboratively with stakeholders and other support teams to resolve issues
• Participation in projects such as M&A, Geo Expansion, and other roll outs
• Work collaboratively across a global Data Ops team to bring process optimisation ideas
• Lead process transition activities to Data Ops

You're Our Person If...

• 3-5 year's work experience in an HR Data Management or HR operations role
• Experience with Workday or similar global HR Systems
• Must have strong understanding of data integrity and data privacy requirements
• Excellent verbal and written communication skills: concise, articulate, and confident
• Intermediate to Advanced knowledge of Excel
• Proven ability to diagnose a problem, informed by data and lead correction efforts
• Proven project management skills
• Exceptional customer service orientation
• Ability to prioritise competing priorities in a high-paced work environment
• Drives results and is solutions-oriented
• Ability to maintain confidentiality in all aspects of job responsibilities
• Exceptional time management, organisational, prioritisation and follow-up skills
• Work effectively in a team environment

Requirements

For Success:

Problem Solving: uses rigorous logic to understand hidden problems and identify effective solutions without adding complexity

Communication: Possess excellent presentation skills and comfort presenting to upper management

Priority Setting: Ability to work well under pressure, handle multiple tasks in a fast-paced environment

Customer Focus: Ability to work cross-functionally and manage multiple responsibilities with tight deadlines

Detail Oriented: Focus on data accuracy and system integrity

Trust: Demonstrated ability to handle highly confidential data

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.