Ejecutivo de Ventas Bilingüe Call Center

Randstad México, S. de R.L. de C.V; Naucalpan de Juárez; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

Una destacada marca de telecomunicaciones busca un ejecutivo de centro de llamadas bilingüe dedicado a atender a clientes empresariales en EE. UU. El candidato ideal tendrá habilidades en atención al cliente y ventas, ofreciendo soluciones personalizadas mientras resuelve problemas de cuentas. La calidad del servicio y la capacidad de construir relaciones son esenciales.

Servicios

Bono mensual de ventas

Vales de despensa

Vales de restaurante

Formación

• Fluidez avanzada en inglés para interactuar con clientes de EE. UU.
• Experiencia con computadoras personales.

Responsabilidades

• Utilizar técnicas de venta adecuadas para mejorar la experiencia de los clientes.
• Proporcionar servicio al cliente y soporte de facturación.
• Ofrecer productos como servicios telefónicos, Internet, dispositivos y DIRECTV.

Conocimientos

Servicio al cliente

Multitarea

Creatividad

Educación

Preparatoria

Herramientas

Microsoft Office

Descripción del empleo

A leading telecommunications brand is seeking a bilingual call center executive to serve business customers in the U.S. (inbound calls).

Responsibilities

What you’ll do:

• Utilize appropriate sales techniques to foster good customer relationships and enhance the buying experience.
• Apply customer relationship and sales techniques to recommend and sell a variety of company products or services to meet customer needs.
• Provide customer service and billing support, resolving issues related to customer accounts.
• Add new lines or services to accounts to help customers' businesses grow.
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and understanding customer needs beyond just resolving issues.
• Find personalized solutions for each customer, including recommending rate plans, reducing data usage, or promotions, using available resources for complete resolution.
• Offer products such as Telephone Services, Hotspots, Devices, DIRECTV, Internet, and systems for businesses.
• Types of sales include upgrades, package changes, adding new services, and plan changes.

Experience

Advanced English fluency to engage with U.S. customers. Experience using a personal computer and Microsoft Office tools.

Skills

• Ability to deal with a variety of customers.
• Ability to explain charges on bills clearly.
• Ability to create a sense of urgency to help customers get current on their accounts.
• Multi-tasking skills: using a computer while on a call, evaluating, and offering payment options, taking notes, and building rapport simultaneously.
• Build relationships and provide excellent customer service in all interactions.
• Resolve customer issues promptly.
• Creativity and innovation are required.

Knowledge

High school diploma required.

Education

Preparatoria (equivalent to high school).

Key Benefits

• Monthly base salary: MXN $20,775 (before taxes).
• Average monthly bonus of MXN $8,000 for meeting sales and service targets.
• Grocery vouchers of MXN $1,519 every 14 days.
• Restaurant vouchers of MXN $1,216 every 14 days.