Sr Operations Manager, Safety - MX and ACAC

Uber; Ciudad de México; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a Sr Safety Ops Manager to lead safety initiatives across Mexico. This role involves identifying and solving complex safety challenges, leveraging data insights, and collaborating with various teams to enhance safety measures. You'll have the opportunity to make a tangible impact on safety in the mobility and delivery sectors while managing a small team. If you're passionate about data-driven problem-solving and thrive in fast-paced environments, this position is perfect for you. Join us in shaping a safer future for users and communities.

Formación

• 5+ years of experience in operations or safety/risk environments.
• Strong data management and analysis skills.

Responsabilidades

• Lead the end-to-end safety strategy for Delivery.
• Partner with cross-functional teams to shape safety features.

Conocimientos

Data Management

Problem-Solving

Operational Execution

Cross-Functional Communication

Negotiation Skills

Educación

Bachelor's Degree

Master's Degree

Descripción del empleo

About the Role

We’re looking for a bold and strategic Sr Safety Ops Manager to lead Safety Marketplace, Road Safety, and Delivery Safety across Mexico and ACAC.

You will identify and solve safety problems end-to-end, leveraging internal data, focus groups, and marketplace insights to uncover gaps. You will be partnering with the Product team to build impactful, low-friction solutions, and the product team bandwidth is tight, you'll design and execute operational fixes to close safety gaps quickly.

You will also manage and mentor one direct report, ensuring alignment, execution excellence, and professional growth within the safety team.

This role requires someone who thrives in a hands-on environment, loves solving complex challenges, and is passionate about protecting users, our brand reputation, and making a significant impact in the cities where we operate. You’ll have full ownership—from problem discovery to solution design to execution—with a tangible impact on the safety of Mobility & Delivery LOBs across the region.

Why Join Us?

1. Be part of a team that is making a tangible impact on safety and trust in the mobility and delivery space.
2. Work in a dynamic and innovative environment with opportunities for growth and learning.
3. Collaborate with global teams to shape safety initiatives that influence millions of users.

If you are passionate about safety, data-driven problem-solving, and making a real difference in the industry, we’d love to hear from you!

What you'll do:

1. Build and lead the end-to-end safety strategy for Delivery, a critical and currently undefined focus area for the business.
2. Own the road safety and marketplace agenda, proactively identifying, prioritizing, and addressing emerging trends.
3. Partner with Product Ops, Engineering, Data Science and Legal teams to shape and influence safety features, policies, and innovations tailored to our marketplace needs.
4. Translate regional safety goals into operational roadmaps with clear KPIs, cross-functional PoCs, and delivery milestones.
5. Facilitate and lead complex, cross-functional working sessions, adapting communication style to technical and non-technical audiences.
6. Define and articulate a clear vision for safety initiatives, soliciting diverse perspectives and transforming insights into action.
7. Drive continuous improvement by identifying broken or ineffective processes and pushing initiatives from problem to resolution.
8. Produce high-quality outputs with the ability to ask the right questions, spot risks early, and uphold high executional standards.
9. Regularly manage and align senior stakeholders, navigating competing interests while keeping safety and marketplace balance front and center.
10. Serve as a key safety representative in leadership meetings, regulatory discussions, and incident response scenarios.

Basic Qualifications

1. 5+ years of experience in operations, product operations, program management, or safety/risk environments in fast-paced industries.
2. Proven ability to get hands dirty—you’re comfortable jumping into the weeds, operationalizing projects, and doing the work directly when needed. (We’re a small team with big responsibilities, and we move fast.)
3. Strong data management and analysis skills—you can pull, interpret, and operationalize data insights without needing constant support.
4. Outstanding execution skills—you consistently deliver high-quality, scalable results across multiple competing priorities.
5. Demonstrated ability to operationalize complex initiatives, building clear action plans, resource needs, milestones, and contingency strategies.
6. Excellent cross-functional communication and negotiation skills—you can work across Product, Ops, Legal, and Support teams, and negotiate with business leadership to gain support even when safety initiatives introduce operational friction or short-term trade-offs.
7. A strong problem-solving mindset—you can define operational challenges, balance trade-offs, and move quickly toward practical, marketplace-sensitive solutions.
8. A natural ownership mentality—you spot risks early, push for results, and don’t wait for someone else to fix what’s broken.

Preferred Qualifications

1. Strong background in operational problem-solving, project management, and knows how to work with data within fast-paced industries.
2. Experience managing and aligning cross-functional stakeholders (Product, Ops, Business) to drive project implementation and deliver operational impact.
3. Proven ability to turn insights into operational actions—not just analysis but actual marketplace or user-facing changes.
4. Exceptional written and verbal communication skills, with experience presenting complex topics to leadership and cross-functional stakeholders.
5. Exposure to safety, risk management, or compliance environments is a strong plus, but not mandatory.
6. Prior experience in mobility, delivery, logistics, or tech platforms preferred but not required.
7. Fluent in Spanish and English.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].