Field Service Manager

Ecolab Life Sciences; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in food safety is seeking a Field Service Manager I to manage customer territories, ensuring food safety and compliance. The role involves training, audits, and maintaining high standards of service while achieving sales targets. Join a team dedicated to enhancing food safety in the retail sector with opportunities for growth and a commitment to diversity.

Servicios

Flexible, independent work environment

Access to top-tier resources, tools, and technology

Comprehensive benefits starting from day one

Opportunities for long-term career growth

Formación

• Flexibility to handle emergency calls during nights, weekends, and holidays.
• Ability to lift up to 50 pounds/23 kilos.

Responsabilidades

• Provide service to store customers, including food safety audits and equipment maintenance.
• Train customers on product usage and inventory management.
• Achieve sales targets through value delivery and customized strategies.

Conocimientos

Communication

Problem-Solving

Planning

Educación

Bachelor’s Degree in Food Science

Descripción del empleo

Additional Job Description

Ecolab is seeking a Field Service Manager I – FRS to join our Global Food Retail division, which offers comprehensive cleaning and food safety programs tailored for the food retail industry. The role involves partnering with customers to identify and mitigate food safety risks, helping prevent foodborne illnesses. You will be responsible for developing and managing a customer territory, directly engaging with clients to provide prompt, personal, and reliable service.

What's In It For You

• Flexible, independent work environment
• Access to top-tier resources, tools, and technology
• A culture emphasizing safety, including safety training and personal protective equipment
• Comprehensive benefits starting from day one
• Opportunities for long-term career growth within Ecolab

What You Will Do

1. Provide service to store customers, including food safety audits, equipment maintenance, staff training, product demonstrations, inventory management, and order recommendations
2. Ensure correct product usage and high standards of cleaning and food safety through scientific processes
3. Train customers on product usage, ordering, and inventory management
4. Build and maintain strong relationships with store customers and support partners, promptly communicating any issues
5. Provide feedback to meet customer requirements and enhance satisfaction
6. Identify new problems through on-site research and teamwork, offering solutions to improve customer trust and satisfaction
7. Manage equipment installation in new stores, ensuring timely completion, and address urgent maintenance needs promptly
8. Achieve sales targets through value delivery and customized strategies
9. Maintain wide customer satisfaction through effective communication

Position Details

• Candidate must reside in: CITIES/AREA
• Territory includes: CITIES/AREA
• Work schedule: DETAILS (including weekend rotation, if applicable)

Minimum Qualifications

• Bachelor’s Degree in Food Science or related field
• Flexibility to handle emergency calls during nights, weekends, and holidays as needed

Physical Demands

• Ability to lift up to 50 pounds/23 kilos

Preferred Qualifications

• Strong attention to food safety
• Field sales experience preferred
• Experience in food service, hospitality, or grocery sectors
• Knowledge of food safety, mechanical aptitude, and equipment needs
• Excellent service, communication, and problem-solving skills
• Proven results-oriented with a competitive drive
• Strong planning, organizational, and relationship management skills

About Ecolab Food Retail Services

Join a team that conducts over 23.2 million food safety and compliance observations annually through audits and training. Our division specializes in solutions that enhance food safety compliance and support profitable growth for grocery, convenience, and supermarket chains. We act as an extension of our customers’ food safety teams worldwide, safeguarding their brand reputation.

Our Commitment to Diversity and Inclusion

Ecolab is dedicated to fair treatment and equal opportunity for all associates and applicants. We aim to utilize minority, female, and disabled individuals at all workforce levels, making employment decisions based on individual qualifications and performance. We do not discriminate based on race, religion, color, creed, national origin, citizenship, sex, sexual orientation, gender identity, genetic information, marital status, age, or disability in employment-related matters.