Customer Success Manager - LATAM (remote)

dLocal; Ciudad de México; A distancia; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

Join a leading fintech company as a Customer Success Manager, where you'll build strong relationships with clients and guide them to success. Work in a flexible, remote-first environment with a dynamic team from diverse backgrounds. Your role will involve collaborating with various teams, analyzing customer performance, and providing valuable feedback to enhance services. Enjoy a range of benefits including remote work options, learning opportunities, and a supportive culture that values your growth.

Servicios

Remote work

Flexible schedules

Referral bonus program

Learning & development

Language classes

Social budget

dLocal Houses

Formación

• Experience in Customer Success (B2B preferred).
• Background in Project Management or Customer Success Management.

Responsabilidades

• Build and nurture long-term relationships with key customers.
• Analyze customer health and performance, identifying trends and risks.
• Collaborate with internal teams to ensure mutual success.

Conocimientos

Communication

Problem Solving

Analytical Skills

Team Spirit

Herramientas

Excel

SQL

Looker

QuickSide

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

What will I be doing?

• Collaborating closely with both internal teams and customers to ensure seamless communication and mutual success
• Acting as the voice of the customer, providing valuable feedback to internal dLocal teams to influence product and process improvements
• Building and nurturing long-term relationships with key customers, becoming a trusted advisor and strategic partner
• Working with customers to deeply understand their goals, ambitions, and challenges, and guiding them toward success
• Identifying customer strategic needs and initiatives to build prioritized project plans, complete with clear milestones and success metrics
• Analyzing customer health and performance, uncovering trends, identifying risks early, and highlighting opportunities for growth and engagement
• Contributing to the development of Customer Success methodologies and leading team initiatives to enhance efficiency and impact
  
  
  

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior
  
  
  

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
  
  
  

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!