Operations Specialist, Remote Assistance

DoorDash Mexico; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company is seeking an Operations Specialist for remote assistance. This role involves monitoring autonomous robots and requires strong problem-solving skills, effective communication, and flexibility for varied shifts. Ideal candidates will have a high school diploma and proficiency in English.

Servicios

Comprehensive benefits

Flexible work hours

Diversity and inclusion initiatives

Formación

• Proficiency in English (B2 level or higher).
• Valid driver's license required.
• Flexibility to work varied shifts.

Responsabilidades

• Monitor and assist autonomous robots.
• Identify and document technical issues.
• Collaborate with engineering teams.

Conocimientos

Problem-Solving

Critical Thinking

Communication

Attention to Detail

Educación

High School Diploma

Herramientas

Google Suite

Slack

Jira

Descripción del empleo

Operations Specialist, Remote Assistance

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for detail-oriented and proactive individuals to support our remote assistance operations. This role is based in Mexico City, Mexico, and involves working and speaking with U.S. teams. You’ll monitor and assist autonomous robots, troubleshoot issues, and provide real-time feedback to enhance system efficiency. You’ll work closely with shift leads, engineers, and team members to ensure smooth operations.

Shift: This role requires flexible availability, including nights, weekends, and holidays, with shifts ranging from 8 AM – 12 AM CST, Monday through Sunday.

What You’ll Do

1. Operate & Assist: Use remote assistance software to support autonomous robots navigating public roads.
2. Monitor & Report: Identify and document technical or operational issues, escalating them as needed.
3. Communicate & Collaborate: Work closely with shift leads and engineering teams to improve system performance.
4. Ensure Safety & Compliance: Follow strict safety protocols and U.S. road laws and handle public interactions professionally.
5. Adapt & Improve: Quickly adjust to software updates, new workflows, and process changes while providing constructive feedback.

What You Bring

Required Qualifications

• Education: High School Diploma, GED, or local equivalent.
• Driver's License: Valid driver's license
• Language & Communication: Proficiency in English (B2 level or higher, written and spoken) for effective communication and documentation.
• Technical Skills:
• Computer proficiency, including navigating applications and web-based tools.
• Comfortable working on a computer for extended hours.
• Familiarity with Google Suite (Sheets, Docs, Slides, Forms, Calendar).
• Problem-Solving & Critical Thinking:
• Strong attention to detail in identifying and documenting inefficiencies.
• Ability to make quick decisions in fast-paced situations.
• Safety & Public Interaction:
• Ability to remain calm and professional in high-pressure situations.
• Commitment to safety protocols and professional handling of public interactions.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Ability to thrive in a fast-paced, ever-evolving environment.

Preferred Qualifications

• Preferred Bachelor’s Degree (no specific major)
• Experience in autonomous vehicles, remote assistance, logistics, customer support, dispatch, or technical support.
• Familiarity with Slack and Jira.
• Ability to collaborate with cross-functional teams to drive operational improvements.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring and/or promotional process for jobs in certain locations.

To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.

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