Global Transport Operations & Analytics Specialist

buscojobs España; Guadalajara; Presencial; USD 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading global fashion retailer is seeking a Transport Operations & Analytics Specialist to enhance their e-commerce logistics operations. This role involves optimizing delivery performance, analyzing data, and collaborating across teams to improve efficiency and customer satisfaction. The ideal candidate will have a strong analytical mindset and extensive experience in logistics and e-commerce.

Formación

• 5+ years of experience in transportation, logistics, or e-commerce operations.
• Advanced proficiency in English; Spanish is a plus.

Responsabilidades

• Monitor and improve delivery times and return processes.
• Analyze customer service inquiries related to logistics.
• Lead cross-functional initiatives for transport improvements.

Conocimientos

Analytical Skills

Problem Solving

Collaboration

Educación

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Mathematics

Bachelor’s degree in Data Science

Descripción del empleo

Job Description

Massimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations.

Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.

Key Responsibilities

1. Delivery Performance & Logistics Optimization

• Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.
• Proactively analyze courier performance, recommending changes or adjustments to enhance service levels.
• Analyze customer service inquiries related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.
• Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.
• Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers.
• Continuously analyze and improve return processes, ensuring efficient handling to minimize delays.

1. Data Analysis & KPI Management

• Monitor and evaluate key logistics performance indicators (KPIs), including:
• On-time delivery rates by country and service type
• Stock availability & fulfillment rates
• Identify trends and propose data-driven strategies to improve logistics efficiency and customer satisfaction.

1. Cross-Functional Collaboration & Process Improvement

• Lead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive transport and logistics improvements.
• Identify and document industry best practices in transport operations and within the Inditex group.
• Work closely with the IT department to lead logistics technology projects that enhance operational efficiency (BPO).
• Ensure cost control of the global courier network, aligning expenses with budget targets.
• Analyze budget deviations and propose cost-saving measures in transport operations.

1. New Market & Expansion Support

• Support the implementation of new transport operations aligned with global expansion strategies.
• Coordinate logistics process adaptations for new market entries, ensuring operational excellence.

Key Qualifications

• 5+ years of experience in transportation, logistics, or e-commerce operations.
• Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
• Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued.
• Advanced proficiency in English (Spanish is a plus).
• Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights.
• Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.
• Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners.
• Ability to work independently, with a proactive approach to continuous improvement.
• Passion for fashion and digital commerce.

Massimo Dutti is committed to equal opportunities.