Team Leader, Customer Experience

DoorDash Mexico; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in logistics is seeking a Team Leader to manage a dedicated team focused on delivering exceptional customer experiences. In this role, you will oversee daily operations, motivate your team, and ensure achievement of key performance indicators. The ideal candidate will possess strong leadership skills, a background in data analysis, and experience in the tech or logistics industries. Join us to drive success and improve customer satisfaction while enjoying comprehensive benefits.

Servicios

Comprehensive benefits

Employee wellness support

Formación

• 2+ years of people management or team lead experience.
• Experience in tech, restaurant, or logistics industries preferred.

Responsabilidades

• Lead a team focused on customer success to meet operational KPIs.
• Support your team by hosting meetings and providing real-time feedback.
• Coordinate daily workflow and adjust resources to meet service level agreements.

Conocimientos

Leadership

Data Analysis

Process Improvement

Bilingual

Educación

Bachelor's degree

Herramientas

Salesforce

Excel

Google Sheets

Descripción del empleo

DoorDash Mexico is highly focused on providing the best customer experience to all of our customers. We are customer experience driven and results oriented! We like to take ownership of our customer’s needs and provide the best experience.

About the role

As a Team Leader, you will directly manage Teammates responsible for providing the highest quality care to our Consumers, Merchants, and Dashers at the forefront of our business. This role appeals to you because you're a leader, operator, and problem solver. You’ll be responsible for managing the day-to-day operations with an expanding company while maintaining and improving on bold quality and speed metrics for your team.

NOTE: This position will support our Customer Experience center in Mexico City.

You’re excited about this opportunity because you will…

• Lead a team focused on customer success to meet operational KPIs
• Support your team by being present, approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
• Establish and manage your team to individual and team goals, communicate performance to management and stakeholders
• Coordinate daily workflow within the team and adjust resources to meet service level agreements
• Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports to identify trends and opportunities for improvement

We’re excited about you because…

• You are a leader with a strong ability to motivate a team, set and achieve targets, and manage performance and growth
• You evaluate results constantly to ensure your team’s activities achieve measurable impact
• You are an operator, translating analysis into actions quickly, testing hypotheses, and solving root-level business problems
• You are an owner, seeking opportunities to improve your work products
• You are comfortable making tough decisions balancing quality and quantity
• You have a Bachelor’s degree or equivalent experience
• You have 2+ years of people management or team lead experience
• You have a talent for process improvement
• You have experience in data analysis to influence decisions
• You are familiar with Salesforce, Chartio, Excel (complex spreadsheets), and Google Sheets
• You have experience in tech, restaurant, or logistics industries (preferred)
• You are familiar with large, diverse customer support, operations, and sales organizations (preferred)
• You have flexibility to work shifts, holidays, and outside standard hours
• You are bilingual in Spanish and English

About DoorDash

At DoorDash, our mission to empower local economies shapes our approach to moving quickly, learning, and making impactful decisions with empathy for our users—from Dashers to merchants to consumers. We are a technology and logistics company evolving from food delivery to a platform for all goods.

DoorDash is growing rapidly, offering team members opportunities to share perspectives, solve challenges, and grow their careers. We support employee happiness, health, and well-being through comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are committed to building an inclusive community by hiring and cultivating diverse teams from all backgrounds. We believe innovation happens when everyone has a seat at the table with the tools and resources to excel.

If you need accommodations, please inform your recruiting contact upon initial connection.

We use Covey as part of our hiring/promotional process in certain locations.

To request accommodations or an alternative process, please inform your recruiting contact upon initial connection.

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