Technical Consultant

Fortra; México; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company is seeking a skilled software implementation specialist to manage projects for their Power software solutions. The role involves guiding clients through software adoption, training users, and ensuring project success. Ideal candidates will have a strong background in IBM i Administration and software implementation, along with excellent communication and organizational skills.

Servicios

Competitive benefits

Personal and professional development opportunities

Flexibility

Formación

• 2+ years of experience implementing and supporting software products.
• 2+ years of IBM i Administration experience.

Responsabilidades

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Train end users, answer software questions, and provide training aids.

Conocimientos

Analytical skills

Problem-solving skills

Interpersonal communication

Organizational skills

Time management

Educación

Four-year degree

Herramientas

IBM i Administration

DB2 SQL

CL programming

Descripción del empleo

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more !

At Fortra, we’re breaking the attack chain. Ready to join us?

This position is responsible for the planning, installation, implementation, and training of Fortra Power software solutions for customers, specifically for our Robot and Powertech brands.

WHAT YOU'LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Work closely with the assigned Project Manager to ensure accurate description of services, including estimate of effort and completion date.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customers.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and escalate complex issues to Support.
• Train end users, answer software questions, and provide training aids.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Travel up to and sometimes more than 25% to customer locations.
• Other duties as assigned.

QUALIFICATIONS

• A four-year degree is preferred. Equivalent work experience and accreditations will be considered
• 2+ years of IBM i Administration experience
• 2+ years of experience implementing and supporting software products.
• Confident and positive attitude in facing complex organizations and processes.
• Strong analytical and problem-solving skills with high attention to detail and quality.
• Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
• Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.
• Strong organizational and time management skills.
• Ability to effectively handle multiple projects and responsibilities.

Ideal candidates will also have:

• 2+ years of Fortra’s Robot suite experience:
• 2+ years of Fortra’s Powertech experience
• CL programming experience
• IBM i security expertise
• DB2 SQL experience

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn .

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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