Technical Support Specialist - Telecom B2B

buscojobs España; Guadalajara; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in the telecommunications sector is seeking a Technical Support Specialist for their B2B unit. This role involves providing first and second-level technical support to partners, ensuring optimal use of technological solutions. The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to work collaboratively in a dynamic environment. Join a team that values innovation and continuous improvement.

Servicios

Remote work

Paid time off

Education bonus

Great company culture

Formación

• 2+ years of experience in technical support or customer service.
• Conversational English level B1 or higher.

Responsabilidades

• Provide first and second-level technical support to partners.
• Document solutions and best practices in an internal knowledge base.
• Monitor partner performance and satisfaction metrics.

Conocimientos

Technical Support

Customer Service

Communication

Educación

University degree in Telecommunications

Higher Vocational Training in Systems Administration

Herramientas

JIRA

HubSpot

Shopify

Intercom

Descripción del empleo

Social network you want to login / join with :

Technical Support Specialist - Telecom B2B Client :

Holafly

Location : Spain

Job Category : Other

EU work permit required :

Job Views :

Posted :

30.03.2025

Expiry Date : 14.05.2025

Job Description :

Why Choose Holafly? Holafly is changing how travelers connect to the internet abroad. We're a young and international team of over 500 people based worldwide! Since 2018, we have helped millions of travelers by providing global internet to more than 200 worldwide destinations.

At Holafly, we offer you the chance to thrive in a collaborative environment that values continuous improvement, challenges, and learning.

Here, you’ll have the opportunity to support initiatives that make a real impact on our B2B & Partnerships growth.

Benefits :

• Remote work
• Paid time off to relax and recharge
• Education bonus
• Great company culture and international environment

About the Role :

We are looking for a Technical Support Specialist for our B2B unit at Holafly. This person will be responsible for providing first and second-level technical support to our partners, ensuring an optimal experience in using our technological solutions.

Responsibilities :

• Provide first and second-level technical support to partners, resolving incidents and providing assistance with the use of our technological tools.
• Advise and train clients on the integration and optimization of technological solutions.
• Collaborate with internal teams (development, product, operations) to escalate and resolve complex technical issues.
• Document solutions, best practices, and procedures in an internal knowledge base.
• Conduct tests and diagnostics to identify the root cause of incidents and propose effective solutions.
• Monitor partner performance and satisfaction metrics, proposing improvements in the user experience.
• Support the implementation of new functionalities and the management of technological changes within the organization.

Requirements :

• 2+ years of experience in technical support, customer service, or similar roles in telecommunications companies.
• Experience in SaaS, telecommunications, networks, or cloud environments is a plus.
• Conversational English level B1 or higher.
• Other languages are a plus.
• University degree in Telecommunications or Higher Vocational Training in Systems Administration or Application Development.
• Knowledge of APIs, system integration, and telecommunications.
• Experience with ticketing tools (JIRA, HubSpot, Shopify, Intercom, etc.).

What else will you need to succeed?

• Ability to analyze logs, diagnose errors, and propose solutions.
• Excellent communication skills and customer orientation.
• Ability to work in a team and manage multiple requests simultaneously.

If you are passionate about technical support and want to be part of an innovative team, we invite you to apply!

J-18808-Ljbffr

We Care About Your Privacy

We and our 1 partner store and access personal data, like browsing data or unique identifiers, on your device. Selecting "I Accept" enables tracking technologies to support the purposes shown under "we and our partners" process data to provide. Selecting "Reject All" or withdrawing your consent will disable them. If trackers are disabled, some content and ads you see may not be as relevant to you. You can resurface this menu to change your choices or withdraw consent at any time by clicking the "Show Purposes" link on the bottom of the webpage or the floating icon on the bottom-left of the webpage, if applicable. Your choices will take effect within our website. For more details, refer to our Privacy Policy.