Risk Operations Associate

Stripe; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An innovative financial infrastructure platform is seeking dynamic individuals to join its new global operations team. This role involves tackling complex issues related to risk analysis and fraud detection, providing an opportunity to contribute to the growth of a company that aims to enhance the global economy. As part of a collaborative team, you will engage in investigations, develop fraud detection strategies, and participate in critical business reviews. If you are passionate about problem-solving and eager to make a significant impact in a fast-paced environment, this is the perfect opportunity for you.

Formación

• Experience in risk analysis or operations is essential.
• Strong analytical skills and data-driven decision-making are required.

Responsabilidades

• Investigate accounts to identify fraudulent activities.
• Maintain fraud detection strategies balancing loss and customer experience.
• Contribute to root cause analysis for risk mitigation.

Conocimientos

Risk Analysis

Investigations

Analytical Thinking

Problem Solving

Communication Skills

Herramientas

Risk Detection Tools

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise. Our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We’re going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe’s growth.

Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of “growing the GDP of the Internet.” Stripes leverage understanding of our products, the financial industry and money movement, and our processes to support both internal and external users. Doing so requires us to invest significant resources into building this experience ourselves.

What you’ll do

Stripe is launching Stripe Delivery Centers - a brand new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvement, and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth. If you like challenging, scaled problems and are an amazing teammate, we want to hear from you!

Responsibilities

• Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors.
• Conduct investigations on merchant accounts to support financial partner requirements.
• Assess risk factors and trends of potentially fraudulent activity.
• Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience.
• Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance.
• Participate in monthly, quarterly, and annual business reviews for the Risk Operations team.
• Occasional weekend work required.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• You possess experience in risk analysis, investigations or risk operations.
• You have excellent English communication skills, both written and verbally.
• You excel in analytical thinking and problem solving, with experience using data to make assessments/judgment.
• You enjoy working in an in-office environment with strong cross-team collaboration and support.
• You are able to prioritize and enjoy working in a quick-moving environment.
• You are humble and have a proven track record for working well across teams and with external partners.

Preferred qualifications

• Risk experience in payments, e-commerce, or fintech mitigating digital/card-not-present risk.
• Knowledge of risk schemes, risk prevention methods, and risk detection tools.
• Prior risk experience across multiple industries/verticals.
• Experience in a high growth technology company.
• Experience working from a queue.