API Account Manager Mexico & Caribbean

RateHawk; Cancún; A distancia; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative travel-tech company is seeking a dynamic API Account Manager to enhance API performance and drive business growth. In this remote role, you will leverage your analytical skills to optimize API usage, collaborate with cross-functional teams, and provide technical support to partners. This position offers the chance to work in a fast-paced environment, with opportunities for professional development and international collaboration. Join a motivated team that values growth and innovation in the travel industry!

Servicios

Flexible schedules

Remote work opportunities

Training programs for soft skills

Partial reimbursement for training

English language courses

Discounts on hotels

MyTime Day Off

Formación

• 2-5 years experience in the travel industry with API connections.
• Fluent in English and Spanish, with strong analytical skills.

Responsabilidades

• Optimize API performance through data analysis and collaboration.
• Provide technical support and troubleshoot API-related issues.

Conocimientos

API Optimization

Data Analysis

Technical Troubleshooting

Business Development

Analytical Skills

Bilingual (English and Spanish)

Proactive and Results-Focused

Descripción del empleo

RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.

Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.

As an API Account Manager, you will be central to optimizing API performance through data analysis, working with various teams to refine our offerings, providing technical assistance, and expanding our partner base.

This is a remote vacancy open to candidates residing in Mexico.

What You'll Do:

1. API Optimization: Leverage a data-driven approach to analyze and monitor API performance. Identify areas for improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement.
2. Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawk's overall strategic objectives.
3. Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise.
4. Business Development: Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence.
5. Travel: Spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.

Requirements

Who You Are:

• Relevant experience: Ideally, 2-5 years in the travel industry, reviewing and monitoring the technical performance of API connections. Experience managing onboarding of API-connected customers, acting as a liaison between IT and commercial teams, analyzing technical performance, error rates, traffic, and look-to-book ratios to identify areas for improvement.
• Language knowledge: Fluent in English and Spanish.
• Travel Requirements: Up to 20% travel time may be required.
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, tech-savvy, comfortable in a fast-changing environment, team player, data-driven decision-maker.
• Analytical skills: Proficient in analyzing metrics and working with numbers.
• International mindset: Able to work across diverse cultural contexts, reflecting ETG's global presence.
• Work Permit: Must be a citizen or permanent resident of Mexico.
• Location: Mexico.

Hiring Process:

• HR Interview
• Hiring Manager Interview
• Regional Director Interview
• Reference Check
• Job Offer

Benefits

We offer:

• Flexible schedules and remote work opportunities
• A motivated and supportive team that values growth and collaboration
• Training programs for soft skills and leadership development
• Partial reimbursement for external training and conferences
• English language courses, speaking clubs, and international colleagues
• Discounts on hotels and travel services
• MyTime Day Off — an extra day off without pay