Manager, Quality Assurance and Training

DoorDash Mexico; Ciudad de México; Híbrido; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading company in Mexico City seeks a Manager for Training & Quality teams. This role focuses on enhancing employee development through effective training and feedback loops. The candidate will manage projects and collaborate across teams to foster a culture of excellence. Occasional travel to Tempe, Arizona may be required.

Servicios

Comprehensive benefits

Employee development opportunities

Formación

• At least 4 years of experience in project leadership or supervision.
• Experience in curriculum design and adult learning.

Responsabilidades

• Manage a medium-sized team including Supervisors and Auditors.
• Collaborate with multiple teams to improve site performance.
• Evaluate employees’ skills during their first 30 days.

Conocimientos

Leadership

Project Management

Communication

Data Analysis

Educación

Degree in Education

Herramientas

G-Sheets

Tableau

Descripción del empleo

OpEx stands for Operational Excellence, and this team raises the bar. We strive for scalable and quality people-related systems, structures, and operations that keep the employee experience top of mind, and improve the daily lives of our team members here at work. We partner with leaders in the Merchant Experience Operations (MX Ops) Organization, our people teams, and employee teams to complete projects that enhance employee lifetime value by improving the employee experience and efficiency of the process, knowledge structures and resources, engagement, and retention. We are committed to cultivating an environment that encourages employees to grow, aligning with DoorDash's mission to foster the growth and empowerment of local economies.

About the Role

As the Manager of our Training & Quality teams, you will play a pivotal role in shaping employee development through feedback loops and training. You’ll partner with our ops teams, build and implement action plans to improve our processes, and own the solutions and outcomes—covering everything from high-level strategy to detailed execution while managing multiple projects. You will assess the outcomes of your initiatives and plans to iterate based on performance feedback. This role is based in our Mexico City office with a hybrid schedule, reporting directly to the Senior Manager of Operational Excellence. Occasional travel to Tempe, Arizona, USA, may be required.

You’re excited about this opportunity because you will…

• Collaborate with multiple DoorDash teams to improve site performance, complete projects, and support QA and training initiatives.
• Take ownership of new process development, ensuring successful implementation and adoption.
• Promote our team and company values as a Culture Champion.
• Manage a medium-sized team including Supervisors and Auditors.
• Evaluate employees’ skills, performance, and productivity during their first 30 days to identify improvement areas.
• Embed brand and company values into all training and development activities.
• Communicate effectively with team members, trainers, and management.
• Partner with Supervisors to develop and deliver training programs.
• Oversee technologies and technical personnel involved in training development and delivery.
• Support the growth and development of your team as a Leader of Leaders.

We’re excited about you because…

• You have at least 4 years of experience in project leadership or supervision, leading multiple teams or organizations, and guiding leaders.
• You have a proven track record of developing and implementing organization-wide processes.
• You possess strong skills in driving process improvements, automation, and scaling projects.
• You have successfully led cross-functional projects and workstreams.
• You demonstrate leadership and mentorship abilities to develop Project Leads.
• You are passionate about creating a culture focused on an excellent Merchant experience.
• You can inspire and motivate teams, building trust and influencing peers and leadership.
• You are skilled in problem definition, stakeholder identification, understanding audience needs, and measuring success.
• You have experience in curriculum design, adult learning, development, or education.
• You have experience in coaching and improving KPIs during onboarding.
• You are proficient with data analysis tools like G-Sheets, Sigma, Tableau, and have SQL knowledge (desired but not required).
• You have a proven ability to manage multiple projects under tight deadlines.

About DoorDash

At DoorDash, our mission to empower local economies guides us. We move quickly, learn, and iterate to make impactful decisions that show empathy for our users—from Dashers to merchant partners to consumers. Originally a food delivery company, we are now expanding to become a platform for all goods.

Our rapid growth offers team members opportunities to share perspectives, solve challenges, and own their careers. We are committed to supporting employees’ happiness, health, and well-being through comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are dedicated to building an inclusive community within our company, industry, and cities. We hire and nurture diverse teams from all backgrounds and experiences, believing that true innovation happens when everyone has a seat at the table and access to tools and resources to excel.

If you need accommodations, please inform your recruiting contact upon initial connection.

We use Covey in our hiring and promotional processes in certain locations.

To request accommodations or an alternative process, please inform your recruiting contact upon initial connection.

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