Fully Remote Claims Reporting

Allstate Insurance Company; Tijuana; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Integon, a division of Allstate, is seeking a customer support representative in Tijuana. This role focuses on assisting clients with insurance inquiries and claims, ensuring they feel valued. The position includes various benefits and a supportive work environment.

Servicios

Full paid during training

Nine days of Paid Time Off (PTO)

Weekly food vouchers

Life and burial insurance

Wellness Center On-site

Employee Referral Program

Formación

• Call Center experience preferred.
• Insurance industry knowledge preferred.

Responsabilidades

• Guide callers to appropriate parties based on their needs.
• Provide an overview of the claims process to customers.
• Assist with scheduling inspections and rental cars.

Conocimientos

Empathy

Communication

Organization

Bilingual

Educación

High School Diploma / GED

Herramientas

Computer Skills

Descripción del empleo

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.

Our Benefits

• Full paid during training
• Nine days of Paid Time Off (PTO) in addition to regular vacations
• Fully reported wages to IMSS and Infonavit
• Weekly food vouchers of $316 MXN
• Weekly Payment
• Life and burial insurance
• Parking On-site
• Wellness Center On-site
• Exclusive coffee shop on-site
• Special discounts at establishments
• Employee Referral Program
• Monthly activities and celebrations

Role Overview

This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

Key Responsibilities

1. Establishes a connection with customers to gather and capture information, to file a first notice of loss claim.
2. Provides an overview of the basic claims process and information of a general nature to customers.
3. Receives, screens, and routes incoming telephone calls and other electronic correspondence.
4. Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
5. Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation.
6. Assist customers with scheduling auto and/or property inspections, and a rental car as needed.
7. Remain empathetic and engaged during customer interactions.
8. Uses online resources, system-generated prompts, and claims knowledge to assist customers, and set expectations for the next steps to resolve their claim.

Preferred Qualifications

Education and Experience

• High School Diploma / GED or equivalent experience
• Call Center experience (Preferred)
• Insurance industry knowledge (Preferred)

Functional Skills

• Ability to empathize with the customer.
• Performs routine tasks of basic complexity under general supervision.
• Computer Skills
• Good organization skills with timely follow-up skills.
• Good oral and written communication skills.
• Fully Bilingual (English/Spanish).

For this position, we offer up to $24,000 MXN monthly before taxes.

Start date: July 3, 2025

Last day to apply: June 13, 2025

Apply today and be part of our team!

At Integon, great things happen when our people work together. That's why when you join our team, we make sure it isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change, and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492.