Patient Financial Counselor

Astera Cancer Care; EE. UU.; Presencial; USD 60,000 - 80,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a compassionate Patient Financial Counselor to join their dynamic team. This role is pivotal in providing financial counseling services to patients, ensuring they understand their insurance benefits and payment options. You'll engage with patients, helping them navigate their financial responsibilities while maintaining confidentiality and professionalism. This innovative firm values a culture of support and growth, making it an exciting time to contribute to their mission of improving the lives of those affected by cancer. If you have a passion for patient care and financial guidance, this opportunity is perfect for you.

Formación

• 3+ years of experience in financial counseling or AR collections, ideally in oncology.
• Strong understanding of insurance policies and medical billing regulations.

Responsabilidades

• Educate patients on insurance coverage, benefits, and payment options.
• Provide financial counseling and assist with payment arrangements for patients.

Conocimientos

Customer Service Skills

Financial Counseling

Insurance Knowledge

Communication Skills

Educación

High School Diploma

Bachelor's Degree

Herramientas

Patient Management Systems

Electronic Medical Records

Descripción del empleo

Patient Financial Counselor page is loaded

Patient Financial Counselor

Apply locations United States time type Full time posted on Posted 4 Days Ago job requisition id R-0000012726

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Patient Financial Counselor provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment options.

Responsibilities:

1. Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
2. Determine patient financial ability to pay.
3. Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
4. Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
5. Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
6. Set up, maintain and edit payment arrangements on account when established.
7. Refer patients as appropriate to outside social services organizations.
8. Properly document all account activity in Patient Management and Electronic Medical Record systems.
9. Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
10. Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.
11. Assist patient balance collectors with inbound call volume.
12. Maintain patient confidentiality at all times.
13. Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
14. Follow parameters as outlined by management to ensure standardization of function.
15. Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.

Required Qualifications:

1. High school diploma or equivalent required.
2. Bachelor’s degree preferred.
3. Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting.
4. Radiation Oncology/Proton experience a plus.
5. Expertise in insurance policies and regulations related to medical billing.