Senior Analyst, Strategy & Operations (Mexico)

DoorDash Mexico; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading company in the fintech sector seeks a Senior Analyst for Strategy & Operations in Mexico. The role involves collaborating with various teams to enhance merchant financial products and ensuring exceptional customer service. Ideal candidates are data-driven problem solvers with experience in fast-paced environments. This position offers opportunities for growth and a commitment to diversity and inclusion.

Servicios

Comprehensive benefits

Employee well-being support

Formación

• 3+ years in strategy & operations or related fields.
• Fluent in Spanish and C1+ in English.

Responsabilidades

• Collaborate with support, fraud, and sales teams.
• Drive implementation of new product features.
• Analyze data to inform decisions.

Conocimientos

Data-driven problem solving

Collaboration

Analytical thinking

Educación

BA/BS degree

Herramientas

Excel

Google Sheets

SQL

Descripción del empleo

Senior Analyst, Strategy & Operations (Mexico)

About the Team

We are focused on helping our Merchants gain access to critical financial products to grow and operate their businesses. We are dedicated to providing highly demanded products with the best end-to-end experience. Our team often explores how we can deliver more value to our Merchants through our platform and external partnerships.

About the Role

You will collaborate directly with support, fraud, and sales teams for our Merchant Financials pod within our Ads & Promos team. Your responsibilities include ensuring exceptional customer service, fraud protection, and providing data insights for decision-making. This involves responding to customer inquiries, listening to sales pitches, resolving issues, and proactively monitoring transactions for potential fraud. The ideal candidate enjoys solving customer problems, works well under tight deadlines, and thrives in a fast-paced environment.

Key Responsibilities

• Strategize: Understand merchant needs, prioritize by impact, and develop solutions with cross-functional teams.
• Build: Drive implementation of new product features and processes for managing merchant financial products.
• Construct: Navigate ambiguous environments and bring structure to undefined opportunities, creating playbooks and templates as needed.
• Analyze: Use data to inform hypotheses and persuade cross-functional partners.
• Influence: Collaborate with Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align strategies and bring products to market.

About You

• You have 3+ years of experience in strategy & operations, product management, investment banking, management consulting, M&A, or related fields, preferably in fintech or finance.
• You enjoy tackling complex problems with a first principles approach and working with multidisciplinary teams.
• You are a data-driven problem solver proficient in Excel/Google Sheets.
• You can write SQL queries and consolidate data from multiple sources.
• You thrive in a self-starting, fast-paced, and changing environment.
• You hold a BA/BS degree.
• You are fluent in Spanish and have C1+ proficiency in English.

About DoorDash

At DoorDash, our mission is to empower local economies. We move quickly, learn, and iterate to make impactful decisions that show empathy to our users—from Dashers to merchants to consumers. Starting with food delivery, we aim to become the go-to platform for all goods.

We are growing rapidly and offer opportunities for our team members to bring their perspectives, solve new challenges, and advance their careers. We support employee well-being through comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We are committed to building an inclusive community within our company, industry, and cities. We hire diverse teams from all backgrounds, believing that innovation flourishes when everyone has a seat at the table and access to tools and opportunities. If you need accommodations, please inform your recruiting contact at the outset.

We use Covey in our hiring and promotional processes for certain locations.

To request accommodations or an alternative process, please contact your recruiting representative upon initial connection.

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