ECS LLD Basis Senior

SAP; San Pedro Garza García; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as an IT Technology Services Senior Specialist, where your expertise will ensure the 24x7 availability of SAP systems. In this dynamic role, you'll be part of a global team, responding to alerts and troubleshooting incidents while striving for operational excellence. With a strong focus on customer satisfaction, you'll have the opportunity to innovate and streamline processes through automation. This role offers a collaborative environment that values your contributions and promotes continuous learning, making it an exciting opportunity for seasoned professionals in the tech field.

Formación

• 12+ years of experience in Technical SAP NetWeaver or non-NetWeaver roles.
• Solid knowledge of SAP Technologies and strong documentation skills.

Responsabilidades

• Ensure 24x7 availability of SAP systems and resolve incidents.
• Streamline operating procedures through automation.

Conocimientos

SAP Technologies

Technical Documentation

Analytical Thinking

Customer Service

Problem Solving

Communication Skills

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Information Technologies Management

Herramientas

SAP NetWeaver

Linux

Windows

HANA

Sybase ASE

Descripción del empleo

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary & Role Information:

Summary:

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP’s private cloud offering. ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection.

As part of ECS Delivery, the Application Technical Area supports our operational teams to reduce outages and operational effort as well as to increase customer satisfaction.

Role Information:

The IT Technology Services Senior Specialist is responsible for the 24x7 availability of SAP systems running in SAP ECS. Responsibilities include:

1. Responding to, troubleshooting, and resolving alerts and incidents.
2. Being an escalation point for productive issues.
3. Following change management processes during service request execution.
4. Seeking opportunities to streamline standard operating procedures through automation.
5. Operating effectively in a global 24x7 International team.

Role Requirements:

• Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management.

• Solid knowledge of SAP Technologies (SAP NetWeaver certification highly beneficial).

• Experience in at least one non-NetWeaver technology: BOBJ, SAP Convergent Charging/Mediation, OpenText, HANA XSA, etc.

• Strong capabilities in technical documentation.

• Capacity to continuously acquire new knowledge in an independent and proactive way.

• Good analytical and solution-oriented thinking.

• Very good communication and networking skills.

• Strong customer service focus.

• Very good English language skills.

Work Experience:

• 12+ years of experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or non-NetWeaver engineer on L3 or higher-level operations/support teams.

• Strong working knowledge in Linux and Windows operating system platforms.

• Strong working knowledge in HANA, Sybase ASE and/or other Database management systems.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.

We win with inclusion

SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 412890 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.