Customer Care Dispatch LATAM Agent

Carestream; Zapopan; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Customer Care Dispatch Agent, where you will play a vital role in providing exceptional service to customers through various communication channels. This position requires fluency in both Spanish and English, along with strong problem-solving skills and attention to detail. You will manage customer inquiries, support service reports, and ensure customer satisfaction. This role offers a unique opportunity to grow within a supportive and inclusive environment, making a significant impact on customer experiences. If you're passionate about customer service and thrive in a fast-paced setting, this position is perfect for you.

Formación

• Bachelor's degree or prep school completed.
• Proficiency in Spanish and English required.

Responsabilidades

• Provide customer care via phone and email.
• Assist engineers in creating escalations for equipment issues.

Conocimientos

Spanish (written and spoken)

English (written and spoken)

Customer service orientation

Problem-solving skills

Attention to detail

Educación

Prep school or bachelor's degree

Herramientas

Outlook

C4C

SAP

Office

Descripción del empleo

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All Carestream employees must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please clickaccommodations

Requisition ID: 4336

Position Summary:

The Customer Care Dispatch (CCD) LATAM Agent plays a fundamental role in providing basic services to Carestream customers through phone, email, or the company's systems. The position involves written and/or verbal communication among employees, partners, agents, or customers using the assigned application according to the country. Escalations are also created for customers with questions about overdue accounts.

Position Responsibilities:

The Customer Care Dispatch (CCD) LATAM Agent plays a fundamental role in providing basic services to Carestream customers through phone, email, or the company's systems. The position involves written and/or verbal communication among employees, partners, agents, or customers using the assigned application according to the country. Escalations are also created for customers with questions about overdue accounts.
Responsibilities:
Customer Care via Phone and Email.
• Provide support to external and internal customers by reporting issues related to their radiographic equipment, answering account inquiries through email, phone, or other electronic means.
• Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines.
• Input customer, account, or equipment data into our system (C4C).
• Create, document, assign, and follow up on service reports for internal and external customers.
• Provide real-time internal customer support via Teams.
• Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers.
Back Office:
• Efficiently manage multiple activities or tasks.
• Respond to inquiries about the status of service calls, accounts, or equipment.
• Thoroughly follow up on cases opened by R0 agents until closure is achieved.
• Process charcoal filter orders for printers for Peru and Mexico clients under coverage.
Customer Equipment and Service Account Management:
• Assist and support Carestream engineers in creating escalations with R 2 specialists for radiographic equipment.
• Explain in detail the "Dispatch" process for customer equipment or service account claims.

Required Skills & Education:

• Prep school or bachelor's degree completed/intern.
• Spanish 100% (written and spoken / English 90% (written and spoken).
• Ability to handle multiple tasks and prioritize effectively.
• Attention to detail and accuracy in documentation and data management.
• Proactive problem-solving skills and customer service orientation.

Desired Skills:

• Other languages (Portuguese or French at any level)
• 1 year of experience in customer service. Service-oriented attitude
• Proficiency in relevant software and tools for service report management and data processing (Outlook, C4C, SAP, Office)
• Flexibility to swop schedules if needed to cover a team member.

Carestream is an Equal Opportunity Employer

Carestream is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Applying for a job with Carestream

All applicants must complete the on-line application process. Carestream is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require assistance or an accommodation because of a disability to participate in the application process, please click accommodations

Requisition ID: 4336