Partner Operations Specialist

The Hustle; Colombia; Presencial; COP 40,000,000 - 80,000,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Partner Operations Specialist to enhance operational processes and manage partner support. This role is perfect for someone highly organized and systems-oriented, thriving in a fast-paced environment. You will be responsible for overseeing partner cases, collaborating across teams, and ensuring a high-quality experience for stakeholders. Join a company that values collaboration and innovation, where your contributions will directly impact partner success and satisfaction. If you are ready to take on a dynamic role that challenges you while providing exceptional support, this opportunity is for you.

Formación

• Proven experience in support or account administration roles.
• Exceptional communication and interpersonal skills.

Responsabilidades

• Manage partner-specific support cases and ensure accurate administration.
• Streamline operational processes for the Solutions Partner Program.

Conocimientos

Customer Service

Communication Skills

Organizational Skills

Time Management

Problem-Solving

Herramientas

Software Systems for Data Entry

Descripción del empleo

Job Title: Partner Operations Specialist

Overview: As a Partner Operations Specialist, you will play a key role in executing operational processes and managing a case queue related to the Solutions Partner Program. Your efforts will be crucial in ensuring a smooth and efficient experience for stakeholders within a fast-paced, ever-changing environment.

You will thrive in this role if you are systems-oriented, highly organized, and enjoy collaborating across teams to deliver high-quality support. This is an administrative-focused position suited for someone who excels in maintaining consistency and structure in a high-volume, dynamic setting.

Key Responsibilities:

• Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts.
• Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution.
• Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities.

What We're Looking For:

• Proven experience in a support, customer service, or account administration role.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
• A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams.
• Strong organizational skills with a keen eye for detail.
• Ability to manage time efficiently and prioritize in a high-volume work environment.
• Familiarity with software systems for data entry and administrative tasks.

Ideal Candidate Profile:

• Highly organized and process-driven, with an ability to adapt quickly in a changing environment.
• Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction.

Job Application Screening Questions:

• How do you keep organized when you have multiple competing priorities? How do you determine what gets prioritized first?
• Could you describe your experience in a support, customer service, or account administration role? How does it relate to this position?
• How do you demonstrate a customer-focused mindset and a strong sense of urgency when resolving issues?
• Describe a situation where you had to communicate effectively with different stakeholders. How did you ensure all parties were aligned and satisfied?
• How do you maintain clarity and consistency in your communication in a fast-paced, ever-changing environment?

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

About HubSpot: HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.