Associate Manager- Operations Brokerage

Uber Freight; Santiago de Querétaro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics technology company seeks an Associate Manager to oversee a team, ensuring efficient transportation solutions. The role involves managing team performance, driving process improvements, and collaborating with various departments to enhance customer experiences. Ideal candidates will have logistics experience and strong communication skills.

Formación

• 3 years of logistics experience with increasing responsibility.
• Minimum 1 year of experience leading teams.

Responsabilidades

• Supervise day-to-day activities of team members.
• Drive organic growth within the customer portfolio.
• Develop and distribute performance management reports.

Conocimientos

English communication

Problem-solving

Negotiation

Data analysis

Teamwork

Herramientas

Excel

Tableau

Power BI

Descripción del empleo

The Associate Manager is responsible for managing a team while designing, executing, and reporting on standard work processes to ensure transportation solutions are maintained for accuracy and efficiency. This Associate Manager is a working manager, approximately 30% production work and 70% management. The team is responsible for on-time delivery of customer freight while controlling costs and providing excellent customer communication. The ideal candidate can use statistical data to drive efficiency as well as use root cause analysis tools to improve business processes and exceed customer expectations.

Essential Functions And Tasks

• Supervise day-to-day activities of team members
• Schedule staff and distribute workload
• Ensure team members meet daily goals and monitor individual and team performance
• Develop and distribute customer and internal performance management reports
• Develop, implement and maintain effective processes
• Proactively generate and share ideas that lead to process efficiency and customer experience improvement
• Develop strong relationships across organization
• Develop team members by providing training opportunities, projects, mentoring, and coaching
• Create and maintain strong team culture in line with Uber Freight values and behaviors
• Drive organic growth within the customer portfolio by identifying and developing new opportunities
• Support the Sales team in landing new business opportunities and ensuring smooth operational onboarding
• Collaborate with the Strategic Account Management (SAM) team to reactivate dormant accounts and drive customer engagement
  
  

Basic Qualifications

• Proficient English communication skills - written and verbal
• 3 years of logistics experience with an increasing level of responsibility
• Minimum 1 year of experience leading teams
• Advanced proficiency in Excel
  
  

Preferred Qualifications

• Ability to anticipate and resolve problems using root cause analysis to prevent recurrence.
• Ability to establish priorities, work independently and proceed with objectives without supervision.
• Excellent people skills, communication, and organizational skills.
• Experience in the Freight Industry.
• Forward thinking. Ability to envision and implement new concepts/strategies.
• Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers).
• Strong sense of urgency and capable of working under pressure.
• The ability to work in a team environment.
• Experience with data analysis and using insights to drive business decisions.
• Proven ability to manage cross-functional projects and deliver results.
• Strong negotiation skills and experience managing stakeholder relationships.
• Ability to mentor and develop high-performing teams.
• Proficiency in data visualization tools such as Tableau, Power BI.
• Ability to effectively present information and insights to upper management.
  
  

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.