Consultant, Technical Solutions

Visa; Ciudad de México; Híbrido; MXN 300,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa líder en tecnología de pagos busca un Consultor de Soluciones Técnicas para ser el enlace técnico principal con sus clientes. Esta emocionante posición híbrida implica trabajar en estrecha colaboración con los clientes para garantizar la implementación exitosa de soluciones de pago, resolver problemas técnicos y fomentar relaciones sólidas. El candidato ideal debe tener experiencia en programación, habilidades de comunicación excepcionales y la capacidad de manejar múltiples clientes. Si estás listo para hacer un impacto significativo en la industria de pagos, esta oportunidad es perfecta para ti.

Formación

• 4 años de experiencia laboral con título universitario o 2 años con título avanzado.
• Excelentes habilidades de comunicación e interacción con partes interesadas.

Responsabilidades

• Actuar como punto de contacto técnico principal para los clientes asignados.
• Monitorear proactivamente cuentas de clientes y resolver problemas técnicos.

Conocimientos

Comunicación efectiva

Resolución de problemas

Trabajo en equipo

Gestión del tiempo

Conocimientos en programación web

Conocimientos en seguridad web

Conocimientos en PCI DSS

Conocimientos en plataformas de comercio electrónico

Educación

Licenciatura

Máster o grado avanzado

Herramientas

Postman

Grafana

Splunk

Kibana

Descripción del empleo

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Consultant, Technical Solutions, is a vital role within our company, acting as the main technical liaison for Cybersource’s clients, whether merchants, acquirers, or payment facilitators. Cybersource is part of Visa Acceptance Solutions, and you as Consultant, Technical Solutions, will be responsible for owning the technical aspects of the service implementation and assisting clients in production, ensuring optimal functioning. The Consultant, Technical Solutions is also responsible for fostering the client relationship working alongside the designated Account Manager to continuously develop and strengthen the relationship with their designated accounts. Should a client encounter any Cybersource related concerns, the Consultant, Technical Solutions would address the issue or help drive the incident to a resolution.

Responsibilities

• Serve as the primary technical point of contact for assigned clients, maintaining strong relationships, and ensuring client satisfaction.
• Partner with Sales to build relationships with technical and business contacts across the account portfolio.
• Conduct regular business performance reviews of live merchants and partners.
• Proactively monitor client accounts, identifying any technical issues or challenges, and work closely with all stakeholders to resolve them in a timely manner.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and Operations teams.
• Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
• Educate clients on product features, functionalities, and potential integration opportunities.
• Keep clients informed by creating, editing, and distributing notifications and communications.
• Stay up to date with industry trends and emerging technologies relevant to digital payments and commerce.
• Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
• Lead and drive technical projects and initiatives for clients, ensuring successful implementation and integration of the company's payment solutions.
• Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.
• Serve as a senior escalation point for complex technical issues, working closely with internal teams to ensure timely resolution and client satisfaction.
• Drive the development and implementation of new initiatives and processes to enhance the overall Technical Solutions function.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• 4 years of work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Proficiency in troubleshooting technical issues with problem-solving abilities and providing effective solutions.
• Ability to work independently and manage multiple clients simultaneously, able to prioritize workload.
• Prior experience in a client-facing or technical support role is preferred.
• Experience with web-based (PHP, Python, .NET, JavaScript, etc.), mobile (iOS, Android) programming languages and APIs in general (REST, JSON, SOAP, XML, Postman as tool).
• Understanding of Web Security, TLS, HTTPS, Hash algorithms.
• Familiarity with PCI DSS.
• Experience working with e-commerce platforms, shopping cart technologies, risk management solutions and/or payment service providers is a plus.
• Knowledge of data visualization platforms (Grafana, Splunk, Kibana) is preferred.
• Excellent leadership and teamwork skills, with the ability to collaborate effectively across departments and influence stakeholders.
• Proficiency in English and Spanish; Portuguese is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.