Customer Care Analyst

Kerry; Santiago de Querétaro; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Customer Care Support Specialist, where you will play a vital role in delivering world-class customer experiences. This position involves managing sales orders through SAP and ensuring efficient communication with teams across North America. With a focus on continuous improvement, you'll contribute to enhancing procedures while utilizing tools like Power Bi and advanced Excel. This is an exciting opportunity to grow in a dynamic environment dedicated to sustainable nutrition and customer satisfaction.

Formación

• Strong customer focus and teamwork skills are essential.
• Proficient in SAP and advanced Excel for data management.

Responsabilidades

• Manage sales orders in SAP and monitor queues in SalesForce.
• Collaborate effectively with teams for proactive case management.

Conocimientos

Customer focus

Teamwork

Communication skills

SAP

Power Bi

Excel advanced

Portuguese

Herramientas

SalesForce

Descripción del empleo

About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role

The Customer Care Support Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service & data management requests are efficiently & accurately processed within agreed timelines with clear connectivity and collaboration with the wider team to enable proactive end-to-end case management.

Key responsibilities

-Sales Order Management in SAP (VA01)

-Continuous excellence activities to improve current procedures

-Queue monitoring in SalesForce

-Report and data maintenance

-Constant collaboration and effective communication with NAMER team and other GBS team

Qualifications and skills

-Customer focus.
-Teamwork.
-Communication skills.
-SAP
-Power Bi
-Excel advanced
-Portuguese