Intune Mobile Application Customer Support/Service (10 - 15 years experience required)

Concentrix; Torreón; A distancia; USD 50,000 - 90,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a skilled Microsoft Intune Mobile Application Customer Support professional to enhance customer experiences through effective mobile device management. This role involves configuring and troubleshooting Intune for various devices, ensuring compliance with security standards, and staying updated with industry trends. Join a team recognized for its exceptional workplace culture and commitment to career growth, where your expertise will contribute to transformative digital experiences. Embrace this opportunity to shape the future of customer interactions in a dynamic and innovative environment.

Formación

• 10-15 years of experience in Mobile Device Management and Mobile Application Management.
• Proficiency in Intune-related skills and features.

Responsabilidades

• Configuration, implementation, and troubleshooting of Intune Enrollment and Application Management.
• Ensure compliance with organizational standards and security requirements.

Conocimientos

Mobile Device Management

Mobile Application Management

Intune Configuration

Device Compliance

Endpoint Security

Windows 10/11 Management

iOS Management

Android Management

MacOS Management

Azure Identity Management

Herramientas

Intune

Airwatch

Mobile Iron

Munki

Descripción del empleo

Job Title:

Intune Mobile Application Customer Support/Service (10 - 15 years experience required)

Job Description

We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands with data insights, industry expertise, and advanced technology solutions. We are the partner that helps companies become refreshingly simple to work, interact, and transact with, shaping new careers in over 70 countries.

The Concentrix Catalyst team drives transformation through digital engineering, creativity, and understanding human behavior to unlock value via tech-powered and intelligence-fueled experiences. We combine human-centered design, data, and technology to accelerate transformation at scale, modernizing and simplifying customer experiences. Our professional services team provides consulting, design, advisory, market research, and analytics to improve outcomes and deliver value.

Our team members are dedicated to making every relationship exceptional. We are proud recipients of awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.” Join us on this journey towards greater opportunities and brighter futures.

We are seeking a Microsoft-Intune Mobile Application Customer Support/Service professional skilled in configuration, implementation, and troubleshooting of Intune Enrollment, Policy/Profile deployment, Application Management, Device compliance, Device Configuration, Endpoint Security Profiles/Policies, and Intune reporting to ensure compliance with organizational standards and security requirements.

Required experience includes working with Windows 10/11, iOS, Android, MacOS devices, and their configuration and management in both Intune and client/device perspectives, along with awareness of Linux onboarding to Intune.

Requirements:

• 10-15 years experience with Mobile Device Management and Mobile Application Management in Intune, with a fair understanding of third-party solutions (Airwatch, Mobile Iron, Munki, etc.)
• Experience with migrations to Intune, such as migrating JAMF to manage MAC devices and MAC app migration to Intune
• Proficiency in Intune-related skills like Conditional Access, Scripts & remediations, Group Policy Analytics, Proactive remediation, Autopilot, Log analytics workspace, Windows Update for Business Reports, Co-management Workloads
• Expertise in Intune Suite features including Advanced Analytics, Remote Help, Endpoint Privilege Management, Microsoft Tunnel, Advanced App Management, Specialty device management, and awareness of Intune Cloud PKI
• Ability to stay updated with Microsoft Intune updates, features, and industry trends to recommend improvements
• Good understanding of Windows 365 Cloud PCs, Microsoft Defender for Endpoint, Autopatch
• Solid knowledge of Azure Identity and Access management - Azure Entra ID

Location: MEX Work-at-Home

Language Requirements: [not specified]

Time Type: Full time

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