Transcon Agent

Expeditors; Guadalajara; Presencial; MXN 25,000 - 45,000; Jornada completa

Descripción de la vacante

Join a forward-thinking global logistics company that prioritizes employee well-being and customer satisfaction. As part of the TRANSCON Department, you'll play a vital role in ensuring the timely movement of freight and information while delivering exceptional customer service. This position offers a unique opportunity to engage with diverse clients and suppliers, enhancing your skills in a dynamic environment. With a commitment to operational efficiency and compliance, you'll thrive in a culture that values integrity, curiosity, and excellence. If you're ready to make a difference in the logistics industry, this role is for you.

Formación

• Knowledge of Expeditors’ company policies and procedures.
• Basic local regulatory knowledge for compliance.

Responsabilidades

• Ensure smooth and timely freight process flow.
• Track and trace TRANSCON files and reporting.
• Interact with customers to arrange TRANSCON shipments.

Conocimientos

Organizational Skills

Computer Skills (Excel, Word)

Fluent in English

Fluent in Spanish

Interpersonal Skills

Educación

6 months to 1 year of related experience

Descripción del empleo

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Job Description

Ensure the timely and accurate movement of freight and information while providing exceptional customer service within the TRANSCON Department.

Major Duties and Responsibilities

1. Ensure smooth and timely freight process flow.
2. Ensure accurate and timely data entry into our operational system.
3. Track and trace TRANSCON files and reporting.
4. Use export TRANSCON Workflow daily.
5. Ensure accurate and timely client and vendor billing.
6. Ensure delivery of freight and timely clearance when applicable.
7. Interact with customers to arrange TRANSCON shipments, meeting customer service standards.
8. Maintain good relationships with suppliers.
9. Comply with all internal and external regulations in accordance with government standards.
10. Understand department process flow and seek best practices to improve operational efficiency and productivity.
11. Ensure all customer standard operating procedures are in place and updated in the DLSOPs.
12. Meet KPI standards according to company procedures.
13. Maintain effective communication, respond promptly to emails and requests (internal and external).
14. Escalate problems to management when necessary.
15. Promote compliance by diligently following all company policies and regulations, performing tasks with integrity and pride.
16. Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Knowledge:

• Expeditors’ Company Policies and Procedures
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous materials certification (preferred)

Skills:

• Proactive, strong organizational skills
• Good computer skills (Excel, Word)
• Fluent in English and Spanish
• Effective interpersonal skills, including listening, comprehension, and clear communication to achieve positive results

Behaviours:

• Positive and helpful attitude

Education and Experience:

• 6 months to 1 year of related experience