Customer Care Associate - Remote Role

ihateironing; Tijuana; A distancia; USD 40,000; Jornada completa

Descripción de la vacante

Join a fast-growing company as part of their Customer Care team, ensuring outstanding service and customer satisfaction. The role requires excellent multitasking and problem-solving skills, with opportunities for career growth and a fully remote work environment.

Servicios

Monthly health and fitness subsidy

Profit-related bonus opportunity

Company pension scheme

Subsidized laundry and dry cleaning

Opportunities for advancement

Positive working environment

Formación

• Minimum of two years' experience in customer care.
• Comfortable handling 50+ calls daily.

Responsabilidades

• Act as a liaison between customers, drivers, and dry cleaning partners.
• Troubleshoot and resolve issues as they arise.

Conocimientos

Attention to Detail

Multitasking

Problem Solving

Time Management

Team Player

Descripción del empleo

Are you passionate about providing excellent service? Are you consistently a top performer in your current role? If so, join our award-winning Customer Care team and enjoy a competitive salary along with great opportunities for career growth.

About ihateironing:

We are an innovative, fast-growing company with big ambitions and multiple awards. We simplify busy people's lives: just press a button on our app, and we handle the rest — from laundry pickup to delivery of beautifully cleaned and ironed clothes the next day.

Customer Care Role:

Customer care is a vital part of our business. Your role will be key to our success, requiring a passion for service and the ability to ensure an outstanding customer experience. You will act as a liaison between customers, drivers, and dry cleaning partners, troubleshooting and resolving issues as they arise.

Requirements:

• Minimum of two years' experience in customer care
• Excellent attention to detail
• Well-organized and punctual
• Reliable team player
• Strong multitasking and time management skills
• Honest and professional attitude
• Willingness to work hard and weekends when required
• Comfortable handling 50+ calls daily
• Ability to address and resolve issues effectively
• Proactive problem-solving skills
• Coordination with dry cleaners and drivers to maintain service quality

Work Schedule: Monday to Friday with alternating weekends.

Benefits:

• Salary of $39,500
• Monthly health and fitness subsidy
• Profit-related bonus opportunity
• Company pension scheme
• Subsidized laundry and dry cleaning
• Opportunities for advancement
• Positive working environment
• Fully remote position
• Work every second weekend