Solutions Engineer, LATAM

BitGo; Ciudad de México; Presencial; USD 60,000 - 100,000; Jornada completa

Descripción de la vacante

Join a forward-thinking company that is at the forefront of digital asset solutions. As a key player in the digital economy, you'll lead technical and product aspects, ensuring clients navigate the complex landscape of cryptocurrencies with ease. This role requires a blend of technical expertise and client engagement skills, where your contributions will directly impact the company's success and the evolution of financial markets. Collaborate with talented colleagues in a dynamic environment that values innovation and craftsmanship. If you're passionate about blockchain and eager to make a difference, this is the opportunity for you.

Servicios

Competitive base salary

Bonus and stock options

Inspiring startup environment

Formación

• 3-5+ years in a client-facing technical role like Solutions Engineer or Customer Success Manager.
• Strong understanding of web services, APIs, and technical concepts.

Responsabilidades

• Lead technical and product aspects for pre and post-sales activities.
• Manage client relationships and understand business requirements.

Conocimientos

Client Engagement Management

Technical Communication

Understanding of APIs and SDKs

Project Management

Blockchain Knowledge

Professionalism

Educación

Bachelor’s degree in Computer Science or related STEM field

Descripción del empleo

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information, visit www.bitgo.com.

Responsibilities:

• Lead and drive technical and product aspects for pre and post-sales activities such as product education, solution architecture, implementation, onboarding, delivery, etc.
• Continuous client relationship management that includes understanding client’s business requirements, expectations, and technical support.
• Collaboration and partnership with our Product Management and Engineering Teams contributing to the development of new product features.
• Serve as the client advocate, providing feedback to internal teams.
• Provide clear understanding of client requirements for our Sales Team for and during their sales calls.

Skills & Experience:

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship. We are looking for coworkers who share our vision and mission: deliver trust in digital assets.

Required:

• 3-5+ years in an enterprise client-facing technical role as Solutions Engineer, Sales Engineer, Solutions Architect, Integration Engineer, Implementation Manager, Technical Account Manager, Customer Success Manager, or similar.
• Demonstrated understanding of technical subjects and concepts including web services and applications, PaaS, SaaS, APIs, SDKs, etc.
• Previous experience in pre-sales and/or post-sales capacity.
• Strong experience with leading and managing client engagements and projects.
• RFx/DDQ experience - working with other SMEs to formulate relevant responses.
• Extremely high professionalism - clients and colleagues love working with you.
• Clear and effective verbal and written communication and comprehension.
• Ability to self-manage and use best professional judgment as needed.
• Very high interest in blockchain, cryptocurrencies, and financial services and products.
• Demonstrated professional proficiency in English, Spanish, and/or Portuguese.
• Bachelor’s degree in CS or related STEM field, or equivalent years of professional experience.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want to be part of the team that changes the world’s financial markets.

Here are some of the benefits* of working at BitGo:

• Competitive base salary, bonus, and stock options.
• Great colleagues and inspiring startup environment.
• *Benefits may vary based on location.

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.