Senior Active Directory/Windows Server Customer support/Services

Concentrix; Estado de México; A distancia; MXN 500,000 - 800,000; Jornada completa

Descripción de la vacante

A leading company seeks an Active Directory/Windows Server Customer Service Engineer to provide technical support in enterprise IT environments. The ideal candidate will have extensive experience in Active Directory and customer service, ensuring operational efficiency and compliance with IT security policies.

Formación

• 10+ to 15 years of experience in Active Directory and related technologies.
• Ability to work independently and manage multiple tasks efficiently.

Responsabilidades

• Provide technical support for Active Directory and related services.
• Assist customers with configuring and maintaining AD and Microsoft services.
• Respond to customer inquiries via phone, email, and remote assistance.

Conocimientos

Customer service

Communication skills

Technical support

Educación

Bachelor’s degree in Computer Science, Information Technology, or a related field

Descripción del empleo

Job Description

We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, and intelligence-fueled.

About Us

We are a global technology and services leader that powers the world’s best brands. With unique data, insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with. We operate in over 70 countries, attracting top talent.

The Concentrix Catalyst team drives transformation, data, and technology services by integrating digital engineering, creativity, and understanding of human behavior to unlock value through tech-powered and intelligence-fueled experiences. We focus on human-centered design, data, and technology to modernize and simplify customer experiences, delivering strategic consulting, design, advisory, market research, and analytics to improve outcomes and value for our clients.

We are proud of our recognition as one of the "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

Position Overview

We seek a skilled Active Directory/Windows Server Customer Service Engineer to provide technical support and troubleshooting in enterprise IT environments. The role requires expertise in Active Directory (AD), Windows Server administration, and customer service to ensure high availability, security, and operational efficiency.

Key Responsibilities:

1. Provide technical support for Active Directory, AD Federation Services, Certificate Services/Public Key Infrastructure.
2. Assist customers with configuring and maintaining AD and MIM, Microsoft Purview Audit, Microsoft Communication Compliance, and Microsoft Compliance Manager.
3. Respond to customer inquiries via phone, email, and remote assistance tools.
4. Ensure compliance with IT security policies and industry best practices.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• 10+ to 15 years of experience in Active Directory, AD Federation Services, Certificate Services/Public Key Infrastructure, MSFT Identity Manager, Microsoft Purview Audit, Microsoft Communication Compliance, Microsoft Compliance Manager.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple tasks efficiently.

Location: MEX Work-at-Home

Language Requirements: [Specify languages if applicable]

Time Type: Full time

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