Mexico Operations Lead

Uber; Ciudad de México; Presencial; MXN 80,000 - 120,000; Jornada completa

Descripción de la vacante

Uber Direct is seeking an Operations Manager to lead the Mexico Direct operations team. The role involves developing strategic projects, managing stakeholder relationships, and utilizing data for decision-making. Ideal candidates will have significant experience in operations management and SQL proficiency.

Formación

• 6+ years of experience in operations management or related fields.
• Experience leading high-performance teams.
• Mandatory SQL proficiency.

Responsabilidades

• Lead the Mexico Direct operations team for timely deliveries.
• Develop and implement strategic projects.
• Leverage data to drive decisions.

Conocimientos

Operations Management

Stakeholder Management

Analytical Mindset

Problem Solving

SQL

Python

Descripción del empleo

At Uber Direct, we’re on a mission to ensure that every delivery requested by our merchants is completed efficiently and reliably!

Our Mexico Operations team plays a key role in improving courier performance, enhancing merchant experience, and driving key operational goals—all while making the right decisions for the business. We work cross-functionally with Commercial, Technical Account Management, CommOps, and Marketplace Operations teams to implement strategic projects that have a real impact.

This role is central to Mexico Direct’s operations, and you’ll also be part of a broader LATAM team, engaging with regional counterparts, sharing insights, and learning from their experiences. If you thrive in fast-paced environments, love solving complex problems, and enjoy working with data to drive business decisions, this role is for you!

What You’ll Do

• Lead the Mexico Direct operations team to ensure high-quality and timely deliveries.
• Develop and implement strategic projects aimed at improving operations on a quarterly or semester basis.
• Act as the primary point of contact between Uber Direct’s commercial and marketplace (supply) teams, advocating for operational priorities.
• Engage in hands-on problem-solving and create scalable, automated solutions for operations and commercial stakeholders.
• Leverage data to drive decisions, validate assumptions, and build compelling business cases for growth and efficiency.
• Prioritize initiatives effectively, focusing on high-impact solutions while understanding and communicating trade-offs.
• Adapt to change—stay flexible in a fast-moving environment, adjusting short- and mid-term strategies as needed.

What You’ll Need

• 6+ years of experience in operations management, strategy operations, online marketplaces, program management, or related fields.
• Experience leading high-performance teams and fostering a results-driven culture.
• Strong stakeholder management—ability to collaborate with and influence cross-functional teams, including commercial and leadership teams.
• Analytical mindset—experience working with data, extracting insights, and using them to inform business decisions.
• Ability to evaluate trade-offs and communicate them effectively when presenting solutions to senior leadership.
• Comfort with complex problem-solving—not afraid to challenge ideas, push back when necessary, and advocate for the best solutions.
• Mandatory SQL proficiency (high level) to analyze data and drive insights (Python knowledge will be considered as a really nice to have skill!)
• Curiosity and a proactive mindset—someone who seeks solutions, digs into problems, and enjoys learning how the business works.

At Uber, we believe in creating an inclusive and equitable workplace where innovation thrives. If you’re excited about solving challenges, influencing key business decisions, and making an impact in a fast-growing environment.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].