Cloud Engineer - Observability

Cloud Engineer - Observability

Work from Home, Mexico

Time Type: Full time

Posted: 2 Days Ago

Job Requisition ID: 29221

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO is seeking a Senior Observability Engineer who thrives working in a fast-paced Cloud environment. The individual will play a vital role within a global team focused on Observability, requiring close collaboration with Product, Infrastructure, DevOps, and Core Services teams." – Director, Cloud Engineering.

What You’ll Contribute

• As an Observability Engineer, you will be responsible for maintaining and improving our observability infrastructure, ensuring optimal performance, and minimizing downtime.
• Work with product teams to ensure the successful integration of Observability into the development and deployment pipelines.
• Collaborate with various teams to develop monitoring strategies (Metric, Log, Trace), manage alerts, and lead incident response efforts to address and mitigate environment issues efficiently.
• Develop, configure, and optimize monitoring tools and dashboards to enhance visibility into system health, performance metrics, and logging.

What We’re Seeking

• Hands-on experience in monitoring/Observability tools like Splunk, Zabbix, ServiceNow, SumoLogic.
• Hands-on experience in aggregation tools like CRIBL.
• Expertise in Automation - scripting (Python, Shell, Perl) (required).
• Distributed tracing implementation expertise using OpenTelemetry.
• Experience in tools (CI-CD concept) like Jenkins, Ansible, Terraform which can be used for orchestration purposes (preferred).
• Cost Management experience like AWS Cost Explorer, CloudHealth.
• Advanced experience working in an AWS Environment (required).
• Provide operational support as and when needed.
• AWS Certifications (preferred).
• Bachelor’s degree in Computer Science or related field or relevant experience.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits, and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
• Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
• Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers, and other firms reach a new level of success.

Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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