Customer Service Representative for SCS

UPS; Cancún; Presencial; USD 30,000 - 45,000; Jornada completa

Descripción de la vacante

Join a leading company in the Fortune Global 500 as you leverage your skills in import/export regulations. This role involves classifying products and liaising with government entities to ensure compliance with customs and shipping regulations. You'll engage with customers to educate them on procedures and manage product classification databases. If you're passionate about international trade and logistics, this opportunity is for you.

Formación

• Experience in International Trade, Logistics, or Freight Forwarding preferred.
• Previous experience with classification and/or FTA determination preferred.

Responsabilidades

• Substantiates classification decisions using General Rules of Interpretation.
• Manages and organizes product databases and classification information.
• Communicates proactively with customers on regulatory procedures.

Conocimientos

Knowledge of US Customs and Border Protection Regulations

Educación

Bachelor's Degree

Descripción del empleo

Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderar equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nivel.

Descripción de Puesto

Job Summary

This position uses import/export regulations to classify products and determines eligibility for various regulatory programs involved in international imports and exports. This position serves as a liaison between UPS and government entities, resolving issues related to customs declarations, shipping restrictions, and tax payments.

Responsibilities

• Substantiates classification decisions using General Rules of Interpretation (GROI), Explanatory Notes, CROSS (Customs Rulings Online Search System), and other resources.
• Engages in Country of Origin verification projects, contacting suppliers to obtain the correct Country of Origin for customers' products.
• Manages and organizes product databases and classification information in Excel and Access.
• Enters product classifications and substantiation into proprietary operating system.
• Communicates proactively with customers, including educating them on regulatory procedures.

Qualifications

• Strong knowledge of US Customs and Border Protection Regulations.
• Bachelor's Degree (or internationally comparable degree) - Preferred.
• International Trade, Logistics, or Freight Forwarding experience - Preferred.
• Previous experience with classification and/or FTA determination - Preferred.

Permanente

UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.