BPO Trainer / Learning Specialist

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

What does a TaskUs Learning Experience Leader really do? Think of yourself as an advisor for the TaskUs' new and existing teammates, guiding them through the best paths to creative and successful careers at TaskUs. Imagine going to work every day with one thing on your mind: a passion for developing others and seeing them succeed. Your role was created to design and develop ongoing training programs that will give the TaskUs teammates the edge over our competition and the ability to appeal to the world’s most disruptive companies.

You will implement programs for TaskUs teams that will enhance their skills in every aspect of their role. You will be responsible for delivering training programs for new and current teammates on new products/services, system changes, and/or new business initiatives.

You care deeply about helping others succeed. You love partnering with people, understanding how they learn, and coming up with creative approaches to educate them and keep them engaged in the classroom. You enjoy seeing your work benefit others. You enjoy teaching in the classroom but also know how important it is to make new employees successful in other areas. You’re passionate about others’ pursuits and successes. You like being held accountable for your results.

Responsibilities:

• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the organization;
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;
• Act as the content expert, and maintain relevant training documents and training materials for training conducted;
• Develop and create effective induction programs;
• Monitor and review trainees’ progress through questionnaires and discuss with their managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages;
• Research and present new technologies and methodologies in workplace learning;
• Ensure that all trainees adhere to the company’s Code of Conduct.

Requirements:

• Proficiency in the use of PC applications, Gmail, and Google Business applications as well as Microsoft Office applications;
• Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours;
• High energy, enthusiastic, motivational training style;
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required;
• Knowledge of adult learning techniques, and instructional design concepts for computer-based training;
• Ability to clearly articulate thoughts;
• Ability to think critically.

Nice To Haves:

• At least 1+ years of training experience in a call center environment or Teaching Experience.

Job Expectations:

• This application will be used for positions that are located on-site at one of our offices in Puebla.

• We ask that the Learning Experience Leader have an open and flexible schedule - the schedules of operations depend on the client's needs.

Competencies:

• Product Knowledge;
• Training Delivery;
• Adult Learning Theory;
• Training Material Development;
• Communication Skills;
• Coaching & Feedback;
• Technology Proficiency;
• Evaluation & Assessment;
• Adaptability;
• Time Management.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.