Credit Analyst I

Resideo; San Luis Potosí; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in home automation solutions is seeking a Collections Specialist to manage accounts and ensure timely payments. The role involves analyzing customer accounts, resolving disputes, and collaborating with various departments to enhance cash flow. Ideal candidates will possess strong analytical skills and experience in customer service, along with advanced Excel capabilities.

Servicios

Benefits beyond Mexican labor law

Collaborative work environment

Opportunities for professional growth

Access to cutting-edge tools

Formación

• 1+ year experience in Accounts Receivable or Finance related role.
• Advanced English language skills required.

Responsabilidades

• Perform collections of past-due invoices and lead root cause analysis.
• Influence customer payment behaviors and assist with inquiries.
• Collaborate with internal departments and stakeholders.

Conocimientos

Customer Service

Problem Solving

Analytical Skills

Communication

Herramientas

Microsoft Excel

Descripción del empleo

Be responsible for ensuring past due and collection metrics are achieved on a moderately complex portfolio of accounts. Activities include establishing and maintaining contact with customers concerning past due invoices, payment trends, resolution of disputed invoices, and other matters related to receivables. You would interact with a variety of functional areas at various business sites related to customer disputes, invoice copies, proof of delivery, contract/PO issues, etc. Provides monthly cash receipt forecasts and various analysis.

JOB DUTIES:

• Performs collections of past-due invoices, leads root cause analysis, and implements corrective action with the customer and internal partners to ensure timeliness of future payments.
• Influence customer payment behaviors by actively reaching out to customers of ADI via phone to ensure payments are a priority within the customers' payables resulting in a direct impact to the cash flow of the company.
• Receive incoming calls from customers and internal teams to assist with multiple requests such as payments, past dues, and orders inquiries.
• Organize & analyze all internal and external customer accounts and identify all collection issues.
• Assist with monthly forecast reporting.
• Collaborate and build relationships with internal departments and stakeholders.

YOU MUST HAVE:

• 1+ year experience in Accounts Receivable, Accounts Payable, Customer Service or a Finance related role
• Prior experience with advanced usage of the English language inclusive of written and verbal communication.
• Proven ability to manipulate and update Microsoft Excel documents to track customer invoicing– working experience with pivot tables, formulas, and macros

WE VALUE:

• Prior knowledge or experience within accounting.
• Ability to actively solve problems with a focus on driving results.
• Experience providing excellent customer service.
• Hands on experience navigating a computer.
• Strong analytical skills with the ability to interpret customer data.

WHAT'S IN FOR YOU

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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About the company

Resideo offers top-of-the-line home automation solutions to set up your best smart home system, including smart thermostats, security cameras and more.