It Support | Data Catalog

buscojobs España; Guadalajara; A distancia; USD 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading IT consulting company is seeking an IT Support | Data Catalog Consultant for a multinational automotive client. This full-remote role involves user support, onboarding, and process optimization. Ideal candidates should have strong communication skills and experience with ticketing tools.

Servicios

Private health insurance

Flexible compensation

Annual training budget

Wellhub access for fitness and wellness

Formación

• Experience in user support and process analysis.
• Advanced English proficiency required.

Responsabilidades

• Respond to user inquiries regarding the data catalog.
• Guide business units through registration and training.

Conocimientos

Communication

Organizational Skills

Analytical Skills

Intercultural Skills

Herramientas

Jira

ServiceNow

Excel

Power BI

Descripción del empleo

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Capitole is one of the leading IT consulting companies, emphasizing a human-centered approach with a focus on employee well-being.

Highlights include:

• People-centric culture with happiness and low turnover rates
• Annual training budget of 1200
• Over 950 professionals from 27+ nationalities
• Tailored career paths and monthly evaluations
• Private health insurance and flexible compensation
• Wellhub access for fitness, wellness, and mental health
• Work permit processing for Spain with family
• Active technological communities and engaging events

We are seeking an IT Support | Data Catalog Consultant for a project with a multinational automotive client. The role involves communication with departments and users, serving as the first contact within the platform organization, supporting onboarding, and ensuring effective use of the data catalog.

Responsibilities

1. Request management and first-level support (1LS):
   • Respond to user inquiries regarding the data catalog (CDC)
   • Escalate complex issues to the Operations team
   • Manage requests via ticketing tools
2. User onboarding support:
   • Guide business units through registration
   • Organize workshops and training
   • Address roadblocks and ensure documentation compliance
3. Documentation and training:
   • Maintain user guides in English
   • Create training materials and FAQs
4. Process optimization and reporting:
   • Suggest workflow improvements
   • Report KPIs using Excel and Power BI
   • Collaborate on request management enhancements
5. Stakeholder coordination:
   • Align processes with international teams
   • Work with Service Desk, Data Management, and business units

Requirements

• Experience in user support and process analysis; data team experience is a plus
• Strong communication and organizational skills
• Analytical skills for process improvements
• Proficiency with ticketing tools (Jira, ServiceNow)
• Experience in documentation and training
• Basic data concepts knowledge (metadata, databases, analytics tools)
• Familiarity with Agile and Lean Six Sigma beneficial
• Advanced English proficiency
• Intercultural skills, resilience, team orientation

Modality : Full-remote

Schedule : Flexible, with Friday intensive

Interested? Click here to learn more!

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Security Policy Adherence

• Access to confidential information
• Compliance with company and client security policies

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