Payments Acceptance and Experience, MX Payments

Amazon; Ciudad de México; Presencial; MXN 60,000 - 100,000; Jornada completa

Descripción de la vacante

An established industry player is searching for a skilled payments professional to enhance the customer payment experience. This pivotal role involves optimizing payment journeys, improving acceptance rates, and adopting new payment methods. The ideal candidate will blend analytical expertise with a customer-centric approach, thriving in a dynamic environment. Collaborating across various teams, you will lead initiatives that drive performance metrics and enhance customer satisfaction. If you are passionate about delivering exceptional payment experiences and making a significant impact, this opportunity is perfect for you.

Formación

• 5+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsabilidades

• Lead end-to-end payment experience strategy across all payment methods.
• Drive improvements in key metrics including Approval Success Rate and Payment Success Rate.

Conocimientos

Program Management

Data Analysis

Customer Journey Optimization

Cross-functional Leadership

Payment Experience Strategy

Educación

Bachelor's Degree

Master's Degree or MBA

Herramientas

Data Analytics Tools

Dashboard Creation Tools

Descripción del empleo

DESCRIPTION

We seek an experienced payments professional to join our Mexico Payments team. This role will lead the strategy and execution of Amazon.com.mx customers payment experience, focusing on optimizing payment journeys, improving acceptance rates, and driving payment method adoption. The ideal candidate will combine analytical skills with customer obsession to deliver best-in-class payment experiences. The ideal candidate must be comfortable working in a high ambiguity environment, and have high tolerance to frustration.

Key Responsibilities:

Key job responsibilities
1) Payment Experience Management:
- Lead end-to-end payment experience strategy across all payment methods.
- Drive improvements in customer payment journey from checkout to post-purchase.
- Optimize payment flows to increase customer satisfaction and reduce friction.

2) Performance Optimization:
- Drive improvements in key metrics including Approval Success Rate (ASR) and Payment Success Rate (PSR).
- Develop and execute strategies to increase wallet penetration and payment method diversity.
- Lead initiatives to migrate customers to lower-cost, higher-engagement payment methods

3) Cross-functional Leadership:
- Collaborate with Payment Business Operations, Fraud & Abuse, Technology, Prime, and Prime Video teams to optimize key metrics.
- Partner with data analytics to develop and track key performance metrics.
- Manage relationships with internal stakeholders across Retail and Digital businesses.
- Partner with Product Managers to define and execute UX strategy for all payment methods.

3) Strategic Planning:
- Define and implement friction less payments UX
- Lead payment initiatives for Retail and Digital services including Prime and Prime Video
- Develop and implement wallet health strategies

4) Analytics and Reporting:
- Monitor and analyze key metrics including checkout conversion, wallet statistics, and success rates.
- Create and maintain dashboards for tracking payment performance.
- Provide data-driven recommendations for experience improvements

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience evaluating and improving customer journeys.

PREFERRED QUALIFICATIONS

- 4+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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