Senior Project Manager - Language Services

ICON Plc; Ciudad de México; Presencial; USD 70,000 - 90,000; Jornada completa

Descripción de la vacante

ICON Plc is seeking a Senior Project Manager to lead translation and localization projects in the Life Sciences sector. The role involves managing client relationships, ensuring project quality, and driving process improvements. Candidates should have over 5 years of project management experience and expertise in Life Sciences translation. ICON offers a competitive salary and various benefits focused on well-being and work-life balance.

Servicios

Annual leave entitlements

Health insurance options

Retirement planning options

Global Employee Assistance Programme

Life assurance

Flexible country-specific benefits

Formación

• 5+ years of experience in project management within translation, localization, or language services.
• Expertise in Life Sciences translation projects.
• Strong client relationship management skills.

Responsabilidades

• Lead complex translation and localization projects for pharmaceutical clients.
• Manage client relationships and optimize workflows.
• Ensure compliance with client requirements and industry standards.

Conocimientos

Client relationship management

Stakeholder engagement

Process improvement

Project management

Herramientas

CAT tools

Translation management systems

Project tracking software

Microsoft Word

Microsoft Excel

PDFs

XML

PowerPoint

Descripción del empleo

Senior Project Manager - Homebased - Mexico, Colombia, Brazil, Chile and Peru

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

As a Senior Project Manager in ICON’s Language Services department, you will lead complex translation and localization projects for pharmaceutical and clinical clients, ensuring seamless execution, high quality, and regulatory compliance. Acting as a trusted advisor and subject matter expert, you will manage client relationships, optimize workflows, and drive continuous improvement. You will also play a key role in mentoring others, solving complex challenges, and contributing to strategic initiatives that support the growth and integration of ICON’s Language Services.

What You Will Be Doing:

• Recognizing, exemplifying, and adhering to ICON's values centered around our commitment to People, Clients, and Performance.
• Contributing to our culture of process improvement by streamlining processes, adding value, and meeting client needs.
• Maintaining awareness of pharma/biotech/medical device trends and evolving client expectations.
• Managing complex, high-value translation and localization projects from start to finish.
• Serving as the primary client partner, ensuring clear communication, managing expectations, and providing strategic guidance.
• Acting as a subject matter expert in Life Sciences translation and localization, advising clients and internal teams.
• Taking full accountability for project quality, timelines, financial performance, and client satisfaction.
• Monitoring and managing project risks with mitigation plans.
• Identifying workflow inefficiencies and leading initiatives to improve processes, automate tasks, and enhance scalability.
• Leading cross-functional collaboration for aligned service delivery and continuous improvement.
• Guiding clients on best practices, regulatory considerations, and tailored solutions.
• Ensuring compliance with client requirements, industry standards, and regulations.
• Driving quality investigations, root cause analysis, and CAPA implementation.
• Supporting the development of new services and operational innovations.
• Assisting with budgeting, quoting, and pricing to ensure profitability.
• Presenting insights, process improvements, and feedback to senior stakeholders.
• Promoting a culture of excellence and process enhancement within project management.
• Mentoring and training junior and mid-level staff.
• Continuously expanding industry knowledge and client understanding.
• Supporting leadership with resource planning and departmental performance evaluation.

Your Profile:

• 5+ years of experience in project management within translation, localization, or language services.
• Expertise in Life Sciences translation projects (pharmaceutical, medical device, clinical, biotech).
• Strong client relationship management and stakeholder engagement skills.
• Proficiency with CAT tools, translation management systems, and project tracking software.
• Advanced skills in Microsoft Word, Excel, PDFs, XML, PowerPoint, and related document formats.

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What ICON can offer you:

Our success depends on our people. We prioritize building a diverse culture that rewards high performance and nurtures talent.

In addition to a competitive salary, ICON offers various benefits focused on well-being and work-life balance, including:

• Annual leave entitlements
• Health insurance options
• Retirement planning options
• Global Employee Assistance Programme with TELUS Health
• Life assurance
• Flexible country-specific benefits like childcare vouchers, gym discounts, and travel passes

Visit our careers site to learn more about ICON’s benefits.

ICON values inclusion & belonging. We are committed to providing an accessible environment and ensuring equal opportunity employment regardless of race, religion, gender, or disability.

If you need a reasonable accommodation during the application process, please let us know.

Interested but unsure if you meet all requirements? We encourage you to apply—your skills may be a perfect fit.

Current ICON Employee? Apply here.