Implementation Engineer - Portuguese speaking (Mexico)

ThousandEyes; Ciudad de México; Presencial; USD 50,000 - 95,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated Customer Success Specialist to enhance client experiences with their innovative digital assurance platform. This role involves engaging with enterprise clients to ensure seamless implementation and optimization of services, requiring a blend of technical expertise and exceptional communication skills. Ideal candidates will thrive in a dynamic environment, leveraging their knowledge of network protocols and cloud technologies to foster strong customer relationships. If you are passionate about technology and customer success, this opportunity is perfect for you!

Formación

• 3-5 years in a customer-facing role with a focus on implementation.
• Strong grasp of network and application protocols, certifications preferred.

Responsabilidades

• Guide customers in deploying and implementing the ThousandEyes product.
• Lead multiple projects while maintaining customer engagement.

Conocimientos

Customer Service

Project Management

Problem Solving

Communication

Technical Acumen

Network Protocols

Cloud/SaaS Experience

Programming (Java, Python, JavaScript)

Educación

Bachelor's Degree in Technical Field

Advanced Degree

Descripción del empleo

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the role

When large enterprise customers acquire new software, the best way to ramp to productivity often involves a personal touch from resources who know the platform inside and out. This role’s main responsibility is to engage with customers to deliver outstanding enablement, implementation and optimization services for their ThousandEyes deployment.

You'll need to be a ThousandEyes product expert, with monitoring system expertise, and a solid foundation in core network architecture. You'll plan for and deliver on a wide range of engagement types, including project planning, implementation, and documentation of monitoring services, end-user training, and optimization. You'll need to be a generalist who's polished and easy to put in front of a wide variety of customer roles.

*This role is to support the Brazilian market and Brazilian working hours* *Must speak Portuguese and English*

What You'll Do

• Guide customers on deploying and implementing the ThousandEyes product
• Implement ThousandEyes in customer environments in an efficient and cost-effective manner
• Engage with customers to deliver product implementation and integration services
• Lead many projects concurrently understanding current and future action items
• Delivery of training and industry best practice discussions
• Build value-based relationships with customers, leading to referral and renewal
• Leverage enterprise data analytics to track and report on customer engagement
• Contribute to best practice creation and maintenance
• Track and report on utilization and work performed
• Special projects as assigned
• Identification of potential product/services upsell or cross-sell opportunities

Qualifications

• A standout "customer first" attitude
• Bachelor’s or advanced degree in a technical field, or equivalent working experience
• At least 3-5 years working in a customer-facing role
• Project management and consulting experience mandatory
• Firm grasp of network and application protocols(Cisco/Juniper certification strongly preferred - CCNA/JNCP, etc. )
• Experience with Cloud/SaaS software products is a plus
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience with at least 1 programming language (Java, Python, JavaScript, etc.)
• Outstanding communication and problem-solving skills
• Deep technical acumen
• Enjoy a fast-paced, multifaceted environment
• Able to prioritize and accomplish tasks in tight timeframes
• English and Portuguese written and spoken communication skills (at C1/native level)

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification . Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.