Salesforce Tech Lead

Xideral; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Salesforce Tech Lead para liderar la entrega de proyectos tecnológicos complejos. En esta emocionante posición, serás responsable de gestionar la calidad del servicio y la eficiencia de costos, mientras colaboras con diferentes equipos y patrocinadores. Se espera que seas un experto en Salesforce Service Cloud, capaz de desarrollar estrategias innovadoras que impulsen el soporte de ventas y optimicen los procesos de entrega. Si estás listo para unirte a un equipo dinámico y contribuir al éxito de proyectos significativos, esta es la oportunidad perfecta para ti.

Servicios

Beneficios por encima de la ley

Cupones de supermercado

Posición remota

Formación

• Experiencia avanzada en Salesforce Service Cloud es imprescindible.
• Capacidad para liderar y mentorizar a los miembros del equipo.

Responsabilidades

• Gestionar la entrega de proyectos tecnológicos complejos de manera efectiva.
• Colaborar con patrocinadores para gestionar el alcance y el riesgo.

Conocimientos

Salesforce Service Cloud

Service Delivery

Team Management

Problem Solving

Collaboration

Herramientas

Accenture Delivery Methods (ADM)

Descripción del empleo

Salesforce Tech Lead

As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. You will drive profitability and continued success by managing service quality and cost, leading delivery, and proactively supporting sales through innovative solutions and delivery excellence.

What We Need:

• Expected to be an SME, collaborate and manage the team to perform
• Responsible for team decisions. Engage with multiple teams and contribute on key decisions
• Provide solutions to problems for their immediate team and across multiple teams
• Advanced proficiency in Salesforce Service Cloud is required
• Advanced level of proficiency in Accenture Delivery Methods (ADM) is recommended
• Service Delivery proficiency at an advanced level is suggested
• Develop and implement strategies to enhance service quality and cost efficiency
• Lead and mentor team members to ensure successful project delivery
• Collaborate with sponsors to manage scope and risk effectively
• Drive innovation in sales support through Salesforce Service Cloud solutions
• Analyze and optimize project delivery processes for improved efficiency

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

What We Offer:

• Benefits Above the Law
• Grocery Coupons
• Remote Position