Senior Analyst, Financial Products - Strategy & Operations (Remote)

DoorDash; Ciudad de México; A distancia; MXN 40,000 - 80,000; Jornada completa

Descripción de la vacante

An innovative firm is seeking a motivated individual to join their dynamic Merchant Financials team. This role involves collaborating with various departments to enhance customer experiences and drive product development. You will tackle complex problems, analyze data, and implement strategic solutions in a fast-paced environment. Ideal candidates are logical thinkers with a passion for problem-solving and a strong background in finance or fintech. Join a company that values diversity and offers opportunities for professional growth while empowering local economies.

Servicios

Comprehensive benefits

Employee well-being programs

Career advancement opportunities

Formación

• 3+ years in strategy & operations, product management, or related fields.
• Proficient in SQL and data analysis tools like Excel.

Responsabilidades

• Ensure exceptional customer service and safeguard against fraud.
• Collaborate with cross-functional teams to develop solutions.

Conocimientos

Data Analysis

Problem Solving

SQL

Excel/Google Sheets

Customer Service

Strategic Thinking

Educación

BA/BS degree

Descripción del empleo

About the Team

We focus on helping our Merchants access critical financial products to grow and operate their businesses. We are dedicated to providing high-demand products with the best end-to-end experience. Our team continually seeks ways to add value to our Merchants through our platform and external partnerships.

About the Role

You will collaborate directly with our support, fraud, and sales teams within the Merchant Financials pod of our Ads & Promotions team. Your responsibilities include ensuring exceptional customer service, safeguarding against fraud, and providing data insights for decision-making. This involves responding to inquiries, listening to sales pitches, resolving issues, and proactively monitoring transactions for potential fraud. The ideal candidate enjoys solving customer problems, working under tight deadlines, and testing in a fast-paced environment.

Why You’ll Love This Role

• Strategize: Understand merchant needs, prioritize by impact, and develop solutions with cross-functional teams.
• Build: Drive the implementation of new product features and processes for managing Merchant financial products.
• Construct: Navigate ambiguous environments and bring structure to undefined opportunities by creating playbooks and templates.
• Analyze: Use data to inform hypotheses and persuade cross-functional partners.
• Influence: Collaborate with Product, Engineering, Sales, Marketing, Finance, and Business Development teams to align and bring products to market.

About You

• You have 3+ years of experience in strategy & operations, product management, investment banking, management consulting, M&A, or related fields, preferably in fintech or finance.
• You enjoy tackling difficult problems with first principles and working with multidisciplinary teams.
• You are a logical and data-driven problem solver, proficient in Excel/Google Sheets.
• You can write SQL queries and consolidate data from multiple sources.
• You thrive in a self-starter, fast-paced, and evolving environment.
• You hold a BA/BS degree.
• You are fluent in Spanish and have C1+ proficiency in English.

About DoorDash

At DoorDash, our mission is to empower local economies by enabling quick, impactful decisions that show empathy for our users—from Dashers to merchant partners to consumers. Starting as a food delivery service, we aim to become a go-to platform for all goods.

Our rapid growth and constant change offer team members opportunities to share perspectives, solve new challenges, and advance their careers. We are committed to supporting employee well-being through comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We strive to build an inclusive community by hiring and nurturing diverse teams from all backgrounds. We believe innovation flourishes when everyone has a seat at the table and access to resources to succeed.

If you require accommodations, please inform your recruiting contact during your initial connection.

We utilize Covey in our hiring and promotion processes for certain locations. The Covey tool has been independently audited; results are available here.

To request accommodations or an alternative process, please notify your recruiting contact early on.