Sales Operations Coordinator

WINSIGHT, LLC; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading company in international events is seeking a Sales Operations Manager to oversee a team and ensure efficient execution of sales processes. The role requires strong leadership, CRM expertise, and effective communication skills in both English and Spanish. Benefits include life and medical insurance, vacation days, and a training program.

Servicios

Life insurance

Medical Insurance

Grocery Food vouchers

15 vacation days

100% vacation Premium

30 days of Christmas bonus

5% Savings Fund

Day off on your birthday

Training program

Formación

• Over 5 years of experience in Sales Operations leadership.
• Advanced knowledge of Sales Operations systems and Microsoft Office.

Responsabilidades

• Coordinate a team of Sales Operation Analysts.
• Manage the sales order process and troubleshoot issues.
• Design and implement Sales Operations processes.

Conocimientos

Attention to detail

Effective communication

Herramientas

Salesforce

AutoCAD

ExpoCad

Microsoft Office

Power BI

Descripción del empleo

A leading company in international events.

We connect people and markets through audience solutions, specialized digital content, digital and physical platforms, and market intelligence, building relationships and business journeys between companies and markets 365 days a year.

We assist in attracting, converting, and retaining new customers by combining physical and digital actions, providing relationships, experiences, and business opportunities to clients worldwide.

Additionally, Informa Markets:

• Is publicly traded on the London Stock Exchange.
• Is a member of the FTSE 100 (Financial Times Stock Exchange Index), the UK's leading stock market indicator.
• Is part of the Informa Group, a holding company with five business divisions (Informa Markets, Informa Tech, Informa Connect, Taylor & Francis, and Global Support). All divisions share the purpose of connecting people and markets through alignment and learning.

INNOVATION AND CONNECTIONS 365 DAYS A YEAR!

We transform our audience into business opportunities for you through a journey of physical and digital engagements.

Beyond our events, Informa Markets Latam offers markets marketing products and services focused on capturing, attracting, and converting new customers.

We are a company that connects people and businesses 365 days a year through a journey that combines physical and digital actions and engagements.

We ensure that the processes related to the efficient execution of orders are properly carried out and that the team of Sales Operations Analysts operates in alignment with the area’s objectives and timelines. We guarantee the CRM is correctly configured and updated for each event to meet objectives and process orders accurately. We ensure the correct management of floor plans and inventory. We manage and lead a team of Sales Operations Analysts to fulfill the department's purpose. Acts as the CRM (Salesforce) expert, providing the necessary support to the commercial team as well as delivering the required training within the company. We manage floor plan software tools such as AutoCAD and ExpoCAD.

We oversee the planning, execution, and evaluation of Sales Operations activities. Collaborate with sales, marketing, finance, and other department leadership to ensure the sales strategy is aligned with business objectives and customer needs.

Design and implement processes and policies related to Sales Operations; Sales Pipeline Management, Forecasting, and Reporting; analyze sales performance, trends, and metrics; provide sales training, coaching, and support at both operational and CRM (Salesforce) levels; resolve sales-related issues and escalations; and manage event floor plans using AutoCAD and Expocad design tools.

This role helps to ensure an efficient and effective execution of the sales order process. It enables the sales teams to efficiently and effectively move through the sales process and provides training, tools, and capabilities to do so. It is also responsible for ensuring a streamlined downstream delivery of contracts and products. It plays an important enabling role in revenue recognition and product fulfillment and works in coordination with Customer Success and other internal teams.

Leadership/Team Coordination

•Coordinate a team of Sales Operation Analysts, including resourcing/workforce planning, performance management, development, coaching, and creating a high-performing team.

•Lead the Sales Operations team on planning, resourcing, and cross-divisional projects.

•Build and maintain an environment that encourages continuous improvement and colleague engagement.

Order to Cash and Fulfillment Process Management

•Work with SSC to ensure processes, accuracy, and timeliness of SLAs with customers.

•Maintain sales order process, communicate any changes, and troubleshoot outlier processes impacting the customer experience.

•Provide support and guidance to Sales Operations team members on process execution.

•Manage, monitor, and report on key team KPIs - Opportunity Rejection rates, Case queries, etc.

• Monthly, quarterly, and annual reporting of results vs. goals
• Development and updating of dashboards in Power BI
• Manage merchandise and sponsor inventory
• Coordinate and set up events and products in CRM (including floor plans)

Key skills and qualifications

• Experience in CRM (Salesforce).
• Experience in handling spaces and managing floor plans for shows (AutoCad and ExpoCad).
• Attention to detail and a commitment to delivering high-quality experiences.
• Highly effective communicator both verbal and written in English and Spanish.

Requirements needed for the role

• Advanced knowledge of Microsoft Office and Sales Operations systems, with the ability to train new team members.
• Over 5 years of experience in Sales Operations leadership, covering a variety of customer service processes and managing complex/challenging customer issues.
• Experience working with KPIs/SLAs.
• Experience in project management, engaging contributors at all levels.
• Direct hiring by the company.
• Benefits include Life insurance, Medical Insurance, Grocery Food vouchers, 15 vacation days, 100% vacation Premium, 30 days of Christmas bonus, and 5% Savings Fund (per labor laws limits).
• Day off on your birthday.
• Training program (LinkedIn Learning, Coaching, Mentoring, among others).

We know that the