Implementation Specialist

Job Description

Our client is an innovator and leader in global wholesale voice and Enterprise Messaging solutions. Their solutions enable operators to scale their Voice, Messaging, RCS, OTT, and Telco Cloud services while reducing OPEX through end-to-end automation. The company empowers operators to keep pace with industry evolution and enterprise demands through dynamic and automated price list management, rating, least cost routing (LCR), billing, and settlement processes. Operators also capitalize on our client’s solutions to combat telecom fraud using world-class risk and event identification powered by Artificial Intelligence.

A Day in the Life of an Implementation Specialist

The Implementation Specialist will be responsible for implementing and managing new clients in the iXLink system. They will also be responsible for daily support (via Zendesk ticketing system) of iXLink clients.

So, how are we going to keep you busy?

1. Mapping new vendor templates (formats) for price lists and invoices for the Price List Receipt, Price List Distribution, Bill Receipt, and Bill Distribution services in iXLink
2. Creating macros (in C#) as necessary for vendor templates
3. Abby/OCR mapping system for invoice reading for Bill Receipt
4. Daily Bill Receipt transaction SLA follow-up
5. Attending weekly team meetings
6. Assistance with the internal Contract Management page which tracks iXLink client usage
7. Backend SQL script running/assistance for queries and creation of stored procedures if needed.
8. Backend Reports: assistance with scheduling and modifying reports
9. Creating new articles and updating existing articles for clients in our knowledge base

What will make you eligible for this role?

1. 1 to 2 years of experience as a support / implementation specialist in a software B2B company
2. Fluent English – a must
3. Knowledge of SQL – a must
4. Knowledge of C# - preferred
5. Knowledge of VB, VBA, Python, PHP, PowerShell
6. Knowledge of Visual Studio Code, Visual Studio, PowerShell, SQL Server Manager, SSH Client, Office Apps, Teams, Remote Desktop