Data & Analytics Manager

buscojobs España; Guadalajara; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading company in Customer Experience services is seeking a Data & Analytics Strategist to enhance their analytics sector. The role involves developing new products, analyzing risks, and managing team development while ensuring client satisfaction. This position offers a permanent contract and opportunities for professional growth.

Servicios

Permanent contract

Flexible schedule

Certifications plan

Home office support

Flexible compensation options

Health insurance

Opportunities for professional development

Formación

• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Strong foundation in platform development and time management.

Responsabilidades

• Develop a comprehensive understanding of the analytics sector.
• Analyze and interpret risks before project initiation.
• Act as a role model and manage team development.

Conocimientos

Project Management

Data Collection

Process Optimization

English

Educación

Bachelor's degree in Computer Engineering

Bachelor's degree in Business Administration

Herramientas

Software Tools

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in leveraging technology for marketing and fostering unique customer relationships. We are seeking a Data & Analytics Strategist.

Responsibilities

1. Gain industry and market expertise by participating in various projects to provide clients with a benchmark perspective.
2. Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives by creating new products and services aligned with client needs.
3. Analyze, estimate, and develop proposals to support the commercial team.
4. Identify when specialists from other service lines are needed to enhance client advisory.
5. Implement mechanisms to identify and control commercial risks during pre-sales.
6. Analyze and interpret risks before project initiation and communicate them to Operations.
7. Engage directly in delivering services for highly complex and high-risk projects, coordinating with Operations.
8. Develop new methodologies within their area to impact others' work and improve outcomes.
9. Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.
10. Act as a role model and manage team development as a People Lead, including establishing communication strategies, developing talent, and supporting team members' professional growth.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in relevant software tools related to core technologies.
• Experience collaborating with business units and technology teams to enhance services and customer experience.

What We Offer

• Permanent contract
• Flexible schedule to balance professional and personal life
• Certifications plan to enhance skills and obtain official certificates
• Home office support
• Flexible compensation options
• Health insurance
• Opportunities for professional development and growth

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we offer integrated media, creativity, content, technology, and strategy solutions, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. We pride ourselves on client satisfaction, recognized awards, and a commitment to growth through our core values: #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing #Together with our people.