Customer Success Manager | Mexico

Moove; Ciudad de México; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

Join an innovative mobility asset finance company as a Customer Success Manager, where you'll lead a dynamic team dedicated to enhancing customer satisfaction and retention. In this role, you'll develop and implement strategies to ensure operational excellence while fostering a positive team culture. This position offers the chance to work closely with leadership and contribute to transformative projects in the mobility sector. If you're passionate about driving success and making a difference in people's lives, this opportunity is perfect for you.

Formación

• 4+ years of experience in Customer Success or Account Management.
• Strong skills in project management and team leadership.

Responsabilidades

• Build and lead a high-performance Customer Success Team.
• Drive KPI success across driver satisfaction and retention.
• Analyze metrics to improve operations and efficiency.

Conocimientos

Customer Success Management

Team Leadership

Project Management

Data Analysis

Bilingual Communication (Spanish & English)

Educación

Bachelor's Degree

Herramientas

CS CRM Tools

Descripción del empleo

About Moove

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue-based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fuelled by its global Uber partnership and support from leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and others. Operating across 19 cities on 6 continents—Africa, Asia, Europe, North America, South America, and the Middle East—Moove continues to expand through strategic acquisitions and partnerships with industry leaders like Waymo and Uber. Moove aims to transform mobility to be safer, more efficient, and accessible, while providing economic opportunities and supporting skills development in the sector.

About The Role

Moove seeks an experienced leader with excellent people skills, strong business acumen, and an entrepreneurial attitude to serve as Customer Success Manager. This role involves building a high-performance Customer Success Team and ensuring customer satisfaction, retention, safety, and success.

The ideal candidate will have a proven track record in developing high-performing Account Management, Customer Success, or Support Teams and be skilled in setting up tools, processes, and structures for success. The CS Manager should be a strong people leader capable of managing conflicting tasks and deadlines in a busy environment. Familiarity with CS CRM tools and the ability to analyze and act on data from these tools are essential.

What You’ll Be Doing

1. Build and lead a team (currently 3 members) to support Moove’s launch and scaling efforts.
2. Drive KPI success across metrics such as driver satisfaction, retention, and churn.
3. Develop and scale processes, tools, and tracking mechanisms to measure team success.
4. Draw insights from telematics data and develop proactive training for customers.
5. Oversee and ensure timely reconciliation and collection of driver payments weekly, maintaining high standards.
6. Analyze metrics and implement projects to improve operations, efficiency, and effectiveness.
7. Collaborate with the Managing Director and other stakeholders to drive projects and resolve operational or product issues.
8. Support in-country initiatives to promote driver safety and diversity.

What You Will Need For This Position

1. A combination of IQ and EQ, with strategic thinking and tactical execution skills.
2. A sense of responsibility, initiative, and the ability to inspire. Comfortable working autonomously and in teams.
3. Minimum of 4 years of experience, or less if highly accomplished.
4. Operational experience; knowledge of automotive, ride-hailing, or fleet industries is a plus.
5. Excellent verbal and written communication skills in Spanish and English.
6. Strong organization and project management skills.
7. Ability to balance attention to detail with swift execution.
8. Ability to prioritize important and urgent activities.
9. This position is 100% in-office.

Who You'll Be Working with:

Reporting directly to the Managing Director and working closely with the Operations Team.

About The Team

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and seek like-minded individuals to join us in our mission to disrupt vehicle ownership and promote financial freedom.

Moove values diversity and is committed to an inclusive workplace. We consider our Employment Equity Plan and Targets during recruitment. As an Equal Opportunities employer, we welcome applicants from all backgrounds.

Pre-hiring Notice: Moove relies on accurate information in employment applications. Misrepresentations may lead to exclusion from consideration or termination of employment.

EEO Statement: Moove is an equal opportunity employer and does not discriminate based on gender, race, sexual orientation, marital status, religion, political affiliation, or other protected characteristics.

Moove: As a mobility asset finance company and Uber’s preferred fleet partner in Sub-Saharan Africa, our vision is to democratize financial services, making our customers more productive and successful. Our core values include Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.