Application Support Technician I

Radian Generation; Guadalajara; A distancia; USD 20,000 - 30,000; Jornada completa

Descripción de la vacante

A leading company in renewable energy is seeking a full-time remote Application Support Technician. The role involves maintaining the software catalog and providing support to customers, requiring strong communication skills and experience in web application support. Ideal candidates should be organized and able to manage multiple projects effectively, with a preference for those knowledgeable in renewable energy and data analytics.

Formación

• Proven capability to work on a remote team.
• Knowledgeable of SDLC and AGILE methodology.

Responsabilidades

• Maintain the software catalog and support customers.
• Champion documentation of application use procedures.
• Participate in client presentations and functionality demonstrations.

Conocimientos

Analytical problem-solving

Technical communication

Remote teamwork

Educación

0-2 years of related professional experience

Herramientas

Trello

Jira

Descripción del empleo

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Role and Responsibilities

We’re currently seeking a full-time remote Application Support Technician to help maintain the Radian Generation software catalog and our customers. You will collaborate on a team that is designing, implementing, and maintaining solutions that enhance the toolset available to developers, owners, and operators of renewable energy generation and storage assets across the world.

Our ideal candidate has 2-4 years of related web application support professional experience, including an understanding and appreciation of SaaS cloud delivered software, customer satisfaction, SDLC, and remote collaboration.

Additionally, a successful candidate will be able to communicate clearly with both internal personnel and clients to translate complex issues and requirements into actionable next steps and deliverables. They must be highly organized with the ability to keep track of multiple simultaneous projects. Experience with renewable energy, asset management, or data analytics is preferred but not required.

• Real Estate and / or payment calculation software and support
• Receive and fulfill application support requests from wide range of customer stakeholders
• Champion the documentation of application use procedures and deliver to internal / external audiences
• Troubleshoot software catalog with complex data
• On-demand and scheduled software training to end customers
• Participate in client presentations and functionality demonstrations
• Represent projects at required internal and external meetings to ensure priorities are clear, and any progress/delays/issues are reported
• Escalate key decisions, issues, risks, and opportunities to achieve project objectives
• Proactively identify risks, opportunities, and issues to verify that the highest level of customer satisfaction is achieved
• Document activity and coordinate via Project Management systems
• Support and contribute on various project activities, including SCRUM meetings, project plan updates, internal communication, tracking progress of tasks, and follow-up

Required Qualification & Education

The minimum required qualification for this position is as follows:

• 0-2 years of related professional experience
• Proven capability to work on a remote team
• Knowledgeable of SDLC and AGILE methodology
• Excels at coordinating efforts via Trello and Jira

To perform the job successfully, the candidate should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.

• Analytical problem-solving mindset
• Excellent technical communication skills (verbal, written) for range of audience (low-tech to high-tech)
• Prioritizes and plans work activities, project timelines, tracks project deadlines, and uses time efficiently.
• Adapts to changes in the work environment, manages competing demands, and is able to deal with frequent interruptions, changes, delays, or unexpected events.
• Present information to both in-house and client audiences
• Be able to both lead and take direction as an effective team player
• Proficiency with standard office and project management software
• Ethical, responsible, and reliable

Experience with real estate of payment calculation software platforms is preferred.