Rooms Division Attendant - IHR

princess Cruise Line; Ciudad de México; Presencial; USD 20,000 - 40,000; Jornada completa

Descripción de la vacante

Join a leading cruise line and embark on an adventurous career where you will be part of a dedicated team committed to creating unforgettable experiences for guests. As a Rooms Division Attendant, you will play a vital role in maintaining high standards of cleanliness and guest service, ensuring that every guest enjoys their journey to the fullest. This role offers excellent opportunities for personal and professional growth in a vibrant and diverse environment, where your contributions will be valued and recognized. Experience the thrill of working in a dynamic setting while enjoying a range of exceptional benefits.

Servicios

Comfortable Cabin Accommodations

Meals Provided

Exceptional Amenities

Learning and Recreational Programs

Formación

• Minimum one year of experience in luxury hotel housekeeping required.
• Understanding of public health and environmental requirements is essential.

Responsabilidades

• Exceed Rooms Division targets and ensure guest satisfaction.
• Maintain cleanliness and sanitation in public areas.

Conocimientos

Housekeeping Experience

Effective Communication in English

Guest Service Fundamentals

Social Skills

Public Health Knowledge

Descripción del empleo

Department:

Rooms Division

Location:

Mexico - IHR

Description

By applying to this position, your application will be submitted to InSearch HR, one of Princess Cruises official Hiring Partners based in Mexico. A recruiter from In Search HR will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates from over 60 countries worldwide.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive, and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Skills, Knowledge & Expertise

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is required.
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential.
• Effective communication skills in English are necessary.
• Understanding of guest service fundamentals and the ability and willingness to deliver outstanding service.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to surprise and delight guests throughout their cruise experience.
• Commitment to establishing and maintaining courteous and professional relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits, including comfortable double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs for all teammates.

All team members are considered part of the Princess family. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.