Microsoft Cloud Engagement Consultant - English Speaker - (Remote - Full-Time)

Inviso Corporation; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Inviso Corporation busca un Consultor de Microsoft Cloud para unirse a su equipo de Consultoría en México. Este rol remoto implica analizar datos para mejorar la experiencia del cliente y ofrecer recomendaciones estratégicas basadas en insights. Se requiere experiencia en consultoría y habilidades analíticas, así como un fuerte enfoque en la colaboración con socios. La empresa ofrece un paquete de beneficios atractivo, incluyendo un vale de despensa mensual y seguro médico.

Servicios

Vale de despensa mensual

Vacaciones pagadas

Seguro médico

Bono navideño

Reembolso educativo

Bono por referencias

Asignación mensual de internet y electricidad

Formación

• Experiencia de 1+ años en roles de consultoría orientados al cliente.
• Capacidad para interpretar datos complejos y traducirlos en insights accionables.
• Fuertes habilidades de comunicación verbal y escrita.

Responsabilidades

• Analizar y mapear los viajes del cliente para identificar señales de soporte necesario.
• Proporcionar recomendaciones basadas en modelos informados por datos.
• Colaborar con equipos de socios para impulsar la adopción del programa.

Conocimientos

Análisis de datos

Comunicación

Gestión de proyectos

Orientación a la colaboración

Herramientas

Servicios de Azure

Descripción del empleo

Microsoft Cloud Engagement Consultant - English Speaker - (Remote - Full-Time)

MXN 400,000 - 600,000

Role Overview

Must be at least a C1 English speaker. Role is remote in Mexico.

Program Overview:

Inviso’s Microsoft Consulting Group is launching a new initiative to provide data-driven insights into cloud service utilization, empowering Microsoft customers and partners to make informed decisions about technology purchasing and strategic planning.

About the Role:

As a consultant, you will be integral to a pioneering initiative designed to transform customer engagement using telemetry-informed insights. You will deliver tailored, strategic solutions that enable clients to anticipate customer needs, optimize their journey, and enhance their technology adoption.

Key Responsibilities:

1. Customer Journey Analysis: Analyze and map customer journeys, identifying telemetry markers that signal when a customer might require additional support, show signs of risk, or indicate growth potential.
2. Data-Driven Insights: Analyze data through multiple lenses to uncover opportunities for engagement and provide insights that address specific customer needs.
3. Consulting and Recommendations: Deliver insights and recommendations to users based on data-informed models that assess maturity, stability, and commitment to the technology.
4. Partner Collaboration: Collaborate with partner teams to drive the adoption and expansion of the program.

Ideal Candidate Profile:

1. Experience in Customer Engagement: 1+ years’ experience in customer-facing consultancy roles, with familiarity of Microsoft solutions.
2. Analytical Skills: Ability to interpret complex data and translate it into actionable insights, especially within the Microsoft ecosystem.
3. Communication Skills: Strong verbal and written communication skills, with the ability to present data-driven recommendations to both technical and non-technical stakeholders.
4. Project Management: Strong organizational skills with experience managing multiple customer engagements and tracking their progress with minimal supervision.
5. Partnership Orientation: Ability to collaborate effectively with Microsoft field sellers, partners, and internal stakeholders to drive project adoption and success.
6. Technical Familiarity: Knowledge of key Azure services and solutions, including Azure platform capabilities and Azure Virtual Machine (VM) services.

Employee Benefits:

Our benefits in Mexico include a monthly pantry voucher, paid vacation, vacation premium, Christmas bonus/Aguinaldo (30 days), major medical expense insurance and life insurance, referral bonus program, education reimbursement, and a monthly internet and electricity allowance.

About the Team:

The Inviso Microsoft Consulting Group supports Microsoft’s ecosystem by empowering organizations to maximize their technology investments. Using cutting-edge telemetry tools, we help partners and customers gain actionable insights into their digital transformation journeys, delivering meaningful impacts and advancing customer success.